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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

387,117

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 387,117 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Kelly Bivens

Loan Officer: Kelly Bivens

NMLS# 2071882

5 out of 5 Stars
Would Recommend

Jermaine Rivera and the rest of his team are excellent professionals that work with veterans and active duty members like me. I would highly recommend their services if you are thinking about buying a home, they will make sure you have a satisfying experience.

headshot image of Jermaine Rivera

Loan Officer: Jermaine Rivera

NMLS# 2172159

5 out of 5 Stars
Would Recommend
headshot image of Sean Bostwick

Loan Officer: Sean Bostwick

NMLS# 2242383

5 out of 5 Stars
Would Recommend

I didn’t think it was possible to have my own home, been a tough year for me but Veterans United came through when I didn’t think it was possible oh yes don’t forget about the Hammer, AKA Jaclyn Bonilla thank you all, and I love the gift!!!!!!
Thank you A team

headshot image of Suzanne McClain

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend
headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend
headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend

The process was so painless. Unlike the home buying nightmares friends had shared with me. Unbelievably quick from start to finish.

headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend
headshot image of Bobby Bryant

Loan Officer: Bobby Bryant

NMLS# 2225562

5 out of 5 Stars
Would Recommend

Thanks vetemuch would highly recommend

headshot image of Patrick Richardson

Loan Officer: Patrick Richardson

NMLS# 1154233

5 out of 5 Stars
Would Recommend
headshot image of Jessica Pratt

Loan Officer: Jessica Pratt

NMLS# 1450320

5 out of 5 Stars
Would Recommend
headshot image of Brian Jahnsen

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend
headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend
headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

A big thank you to all involved. The only area I felt was difficult was the safety portion of the appraisal process. It is way too conservative and overly protective. We are veterans who volunteered to put ourselves in harms way. We don’t need to be protected to that degree. Some of the asks by the appraiser are just deal killers, especially when buying a home as is.

headshot image of Noah Barfield

Loan Officer: Noah Barfield

NMLS# 2153378

5 out of 5 Stars
Would Recommend
headshot image of Marlon Galbreath

Loan Officer: Marlon Galbreath

NMLS# 1329978

5 out of 5 Stars
Would Recommend
headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars
Would Recommend

I was referred to Veterans United by my daughter and son-in-law. They had recently purchased a new home and talked about how easy the process was through VU. I looked into it and was very happy with the overall help that was received. Not just a mortgage, but looked into different insurance options and other things along the way I would use them again in a heart beat and hope the interest rates drop in the next seven months so that I can use them again.

headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

5 out of 5 Stars
Would Recommend
headshot image of Craig Patenaude

Loan Officer: Craig Patenaude

NMLS# 1698029

5 out of 5 Stars
Would Recommend
headshot image of Tanya Au

Production Manager : Tanya Au

NMLS# 278807

5 out of 5 Stars
Would Recommend
headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend
headshot image of Clay Rose

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Would Recommend

I am so grateful for Veterans United. I was sure that my debt would disqualify me, but Rob assured me that I would be taken care of. My cash-out refinance took less than 30 days from application to closing, and all of my debt is being paid off! Many thanks to Rob and Nancy!

headshot image of Robert Dycus

Loan Officer: Robert Dycus

NMLS# 1128622

1.5 out of 5 Stars

There needs to be better communication. We were not informed about details of our loan. We had to ask questions to get answers. Otherwise we were not informed. We were misinformed on so many aspects of our loan. Showed up to closing to expect a refund, only to find out we owed. So we questioned, then found out the amount owed wasn’t even correct. It was $700 too much. It was not a great experience overall.

Response from Veterans United

We're incredibly sorry if our communication was lacking or unclear during your refinance, Douglas. In addition to the disclosures provided throughout the loan process, we encourage our veterans to ask questions about anything that needs clarification. While we do our best to prevent changes in cash-to-close amounts, they do happen. We're happy to know you met your goal of refinancing your home in the end.

4 out of 5 Stars
Would Recommend

Amazing team!!! Made sure i got all the information from beginning to end. What i needed an what was to come.

headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Anderson

Loan Officer: Jeremy Anderson

NMLS# 1493972

5 out of 5 Stars
Would Recommend

Veterans United took the hassle of buying a home and turned it into a memorable event in our lives. Thanks for everything.

headshot image of Tim Langdon

Loan Officer: Tim Langdon

NMLS# 610467

4.5 out of 5 Stars
Would Recommend
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Would Recommend

This is the second time I have bone business with Veteran’s United. The first experience was great but, this time was even better! The entire loan team was top notch from start to finish. They are very friendly, courteous and professional. I felt like they treated me like an old friend or family member rather than just a customer. They even remembered our dogs and sent them a gift basket filled with treats and toys. Peewee the Wonder Mutt and rest of the pack love their new toys and treats.
I would recommend Veteran’s United to anyone who served and is looking to buy a home. This is definitely the place to go.

headshot image of Kayla Massie

Loan Officer: Kayla Massie

NMLS# 2121245

5 out of 5 Stars
Would Recommend

I could not believe how amazing this process was, and how helpful everyone was in helping my wife and I achieve our goal and find our amazing home. Thank you to everyone on our team!

headshot image of Cory Peebles

Loan Officer: Cory Peebles

NMLS# 2158088

4.5 out of 5 Stars
Would Recommend

2nd time using vet. under, we were pleased, of course after the 1st use it was expected and you delivered.

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

More Reviews

See all 387,117 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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