I have heard a lot of horror stories and this experience was far from it!! As first time home buyers, the Veterans United Team along with our agent made this whole process seem seamless. All our of questions were answered and we closed right on the date they predicted. Happy with our new home that we didn't think would be possible. Huge thank you to the Veterans Team!
From initial call to closing, this has been the easiest most convenient process I've had in a home-buying experience. Jennifer Stewart is a not only extremely good at her job, she's also a wonderful person. Who looks forward to speaking to their loan officer? Well I did, she was a friend to me through this whole process and made sure I was comfortable and understood everything going on. Would recommend Jennifer at veterans united to anyone.
The ease of access is great. No super complicated sites to navigate. I think the most complicated thing I had to do was submit a copy of my LES, which isn't hard at all. Other than that, the e-signing process is super simple through the site they use. They found me better auto insurance that was cheaper, bundled with my homeowners insurance, than my old auto only insurance. Definitely recommending Veterans United to friends.
Truly amazing service.
Poor service, follow up and too many bumps along the way. While we are grateful everything finally worked out, the entire experience was one of the worst experiences I’ve had in my home finance.
Response from Veterans United
Masaki we appreciate your honest feedback. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that your experience did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home!
I can't thank Veterans United for making our first home a smooth and educating experience. Give Lee, Nicole, and Amanda a raise!
Jon and team were great couldn’t ask for better in this tough housing market. They did a great job helping me get into my new home.
Veterans United made buying a home as smooth and seamless as possible making this experience less stressful and more exciting. It was very difficult from my other home buying experience. Thank you to Veterans United staff for all their assistance.
Stress free experience
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Our team of professionals was excellent! Suzanne and Andrew were on the ball with responses and timing. Closing was a breeze, and made our 1st time home buying experience a pleasure. Veteran's United system is top notch, as well. The online checklist and signature functions made sure we had everything needed for a quick closing. 10/10 will definitely recommend to friends and family.
Go with Veterans United. They went above and beyond all my expectations.
If you are in the market for a VA loan, you can stop here. They make the process super easy. They have a To-Do checklist that shows you exactly what is needed and it updates as you go. And it's the small personal touches they do that .makes you feel important. I can not recommend enough.
veterans united is the best!!!!! i would reccomend them to anyone and would gladly work with jim and bailey anytime.
We are very happy we decided to try to refinance with veterans United. Our experience was nothing but positive, quick to close, received everything we were promised plus some. We recommend veterans United to any veteran looking to purchase or refinance their current loans.
