Our experience working with Veterans United was excellent. Robert and Anthony always went above and beyond.
Coming off a divorce and a total life change, I finally got to a point where I felt secure in entering the home buying market. The ads and info I’ve seen about VU made me feel like as a veteran I’d be respected and treated like someone they cared about, not just another number. I was correct. I am very pleased with the ease of the process and the constant updates in the process. The simplicity of viewing and signing documents takes a lot of stress out of the process. My kids and I thank you all very much and would not hesitate to recommend VU to my fellow vets.
This has been the most wonderful experience. As a first time home buyer, I was scared lol. I have heard the horror stories of people buying homes and the disaster that it could be. Lindsey and her team made this process so smooth. I had zero worries. The level of professionalism and diligence that was displayed was spectacular. I will definitely recommend Veterans United. Thank you
The process was extremely easy and the websites and what I needed to do was outlined very well. Right towards the end there was some things asked of me that maybe were unique to my situation but I felt could have been asked sooner especially with my unusual duty schedule. But nonetheless it was a super smooth process and not stressful at all.
Fantastic service!
From renter to owner in 32 days -- they really are dream workers!
Buying a house is never an enjoyable process until the very end. I really appreciate how attentive everyone was. I don’t think I ever had a moment where I was unsure of what to do or where in the process we were at. This made it so much less stressful. Moving from Hawaii was a killer but it was so much easier with all the help VU provided. Thanks a million times.
The entire team was great. They kept in contact with me and answered all of my questions throughout the buying process. They were all ,wonderful to work with. I highly recommend them.
Excellent experience
An excellent team of individuals loved the support and care they possessed. Thank you all and have a wonderful and blessed day.
Bobbi, Jen , Austin did a great job. Made the process easy. Dennis Moran the agent was top notch, going way above and beyond to assist us from 11 hours away.
Everyone was amazing and they truly helped for our first home.
Veteran's United provided outstanding service for me. As a new homebuyer, I had many questions regarding the entire process from start to finish. Veteran's United had so many resources and had great rates regarding my home loan and using my Veteran's Benefits. The entire process went smoothly despite the outside factors of home inventory, and the crazy market prices. I worked with my Loan Officer and team, and really felt like they truly had my best interest when I asked for their guidance and opinions regarding certain situations, and I truly appreciated that along with their honesty. I definitely recommend and will surely be using Veterans United in any of my future home buying needs.
I would recommend VU to friends and family. They made sure every step was taken and helped push things forward faster when the closing was accelerated. I am 100% satisfied with their service and performance.
Jermaine was very hard to get a hold of. Anytime I had a question, he would take days to get back to me. Also, he was very misleading in overall costs.
Response from Veterans United
Hi William, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
By far, the worst experience with a bank in my life. Bank's people, policies and processes nearly cost me my dream home as closing took 9 weeks, despite my financial health allowing me to pay cash should I have chosen to do so. Definitely would not recommend.
Response from Veterans United
John,
We appreciate your feedback and apologize things took a bit longer than anticipated to close. I understand how stressful these delays can feel on top of everything else you’re working on for your loan. Our Client Advocate team is available and here for you from this point forward. If you want to discuss your experience further or need help with anything else, please reach out and we’ll help however we can.
Sincerely,
Kendra, Client Relations
