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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

348,307

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 348,307 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Brooks

NMLS# 1003530

4 out of 5 Stars
Would Recommend

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Would Recommend

Our experience working with Veterans United was excellent. Robert and Anthony always went above and beyond.

Loan Officer: Robert Sweeton

NMLS# 1451365

5 out of 5 Stars
Would Recommend

Coming off a divorce and a total life change, I finally got to a point where I felt secure in entering the home buying market. The ads and info I’ve seen about VU made me feel like as a veteran I’d be respected and treated like someone they cared about, not just another number. I was correct. I am very pleased with the ease of the process and the constant updates in the process. The simplicity of viewing and signing documents takes a lot of stress out of the process. My kids and I thank you all very much and would not hesitate to recommend VU to my fellow vets.

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend

This has been the most wonderful experience. As a first time home buyer, I was scared lol. I have heard the horror stories of people buying homes and the disaster that it could be. Lindsey and her team made this process so smooth. I had zero worries. The level of professionalism and diligence that was displayed was spectacular. I will definitely recommend Veterans United. Thank you

Loan Officer: Lindsay Petefish

NMLS# 1953561

5 out of 5 Stars
Would Recommend

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
Would Recommend

Loan Officer: Kortney Mundahl

NMLS# 2015457

4.5 out of 5 Stars
Would Recommend

The process was extremely easy and the websites and what I needed to do was outlined very well. Right towards the end there was some things asked of me that maybe were unique to my situation but I felt could have been asked sooner especially with my unusual duty schedule. But nonetheless it was a super smooth process and not stressful at all.

Loan Officer: Brad Mendosa

NMLS# 2020947

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Shaw

NMLS# 1803790

5 out of 5 Stars
Would Recommend

Loan Officer: Ross Deeken

NMLS# 1954658

5 out of 5 Stars
Would Recommend

Fantastic service!

Loan Officer: Joshua Kittle

NMLS# 1035193

5 out of 5 Stars
Pamela F. is Through the Roof!

From renter to owner in 32 days -- they really are dream workers!

Loan Officer: Ted Richardson

NMLS# 743121

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars
Would Recommend

Loan Officer: Marcus Crossgrove

NMLS# 1875139

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Herigon

NMLS# 1812815

4.5 out of 5 Stars
Would Recommend

Buying a house is never an enjoyable process until the very end. I really appreciate how attentive everyone was. I don’t think I ever had a moment where I was unsure of what to do or where in the process we were at. This made it so much less stressful. Moving from Hawaii was a killer but it was so much easier with all the help VU provided. Thanks a million times.

Loan Officer: Mary Dischert

NMLS# 1974450

4.5 out of 5 Stars
Would Recommend

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend

The entire team was great. They kept in contact with me and answered all of my questions throughout the buying process. They were all ,wonderful to work with. I highly recommend them.

Loan Officer: Josh Shaw

NMLS# 1803790

5 out of 5 Stars
Would Recommend

Excellent experience

Loan Officer: Amanda Baker

NMLS# 2132117

5 out of 5 Stars
Would Recommend

An excellent team of individuals loved the support and care they possessed. Thank you all and have a wonderful and blessed day.

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Bobbi, Jen , Austin did a great job. Made the process easy. Dennis Moran the agent was top notch, going way above and beyond to assist us from 11 hours away.

Loan Officer: Bobbie Hafford

NMLS# 1108041

4.5 out of 5 Stars
Would Recommend

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars
Would Recommend

Everyone was amazing and they truly helped for our first home.

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Loan Officer: Clint Lanier

NMLS# 2042380

5 out of 5 Stars
Would Recommend

Veteran's United provided outstanding service for me. As a new homebuyer, I had many questions regarding the entire process from start to finish. Veteran's United had so many resources and had great rates regarding my home loan and using my Veteran's Benefits. The entire process went smoothly despite the outside factors of home inventory, and the crazy market prices. I worked with my Loan Officer and team, and really felt like they truly had my best interest when I asked for their guidance and opinions regarding certain situations, and I truly appreciated that along with their honesty. I definitely recommend and will surely be using Veterans United in any of my future home buying needs.

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
Would Recommend

Loan Officer: Jeffrey Ferguson

NMLS# 201868

5 out of 5 Stars
Would Recommend

I would recommend VU to friends and family. They made sure every step was taken and helped push things forward faster when the closing was accelerated. I am 100% satisfied with their service and performance.

Loan Officer: Clayton Spruce

NMLS# 1207234

5 out of 5 Stars
Would Recommend

Loan Officer: CJ Harrawood

NMLS# 2177972

2 out of 5 Stars

Jermaine was very hard to get a hold of. Anytime I had a question, he would take days to get back to me. Also, he was very misleading in overall costs.

Response from Veterans United

Hi William, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.

1 out of 5 Stars

By far, the worst experience with a bank in my life. Bank's people, policies and processes nearly cost me my dream home as closing took 9 weeks, despite my financial health allowing me to pay cash should I have chosen to do so. Definitely would not recommend.

Response from Veterans United

John,

We appreciate your feedback and apologize things took a bit longer than anticipated to close. I understand how stressful these delays can feel on top of everything else you’re working on for your loan. Our Client Advocate team is available and here for you from this point forward. If you want to discuss your experience further or need help with anything else, please reach out and we’ll help however we can.

Sincerely,
Kendra, Client Relations

More Reviews

See all 348,307 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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