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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

348,334

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 348,334 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

I would recommend VU to friends and family. They made sure every step was taken and helped push things forward faster when the closing was accelerated. I am 100% satisfied with their service and performance.

Loan Officer: Clayton Spruce

NMLS# 1207234

5 out of 5 Stars
Would Recommend

Loan Officer: CJ Harrawood

NMLS# 2177972

2 out of 5 Stars

Jermaine was very hard to get a hold of. Anytime I had a question, he would take days to get back to me. Also, he was very misleading in overall costs.

Response from Veterans United

Hi William, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.

1 out of 5 Stars

By far, the worst experience with a bank in my life. Bank's people, policies and processes nearly cost me my dream home as closing took 9 weeks, despite my financial health allowing me to pay cash should I have chosen to do so. Definitely would not recommend.

Response from Veterans United

John,

We appreciate your feedback and apologize things took a bit longer than anticipated to close. I understand how stressful these delays can feel on top of everything else you’re working on for your loan. Our Client Advocate team is available and here for you from this point forward. If you want to discuss your experience further or need help with anything else, please reach out and we’ll help however we can.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend

Loan Officer: Durell Cope

NMLS# 1085911

5 out of 5 Stars
Would Recommend

Loan Officer: Chelsea Browner

NMLS# 1960358

4.5 out of 5 Stars
Would Recommend

Solibel and the team you have been excellent. They help me in everything and talk to me when i was in stress, wow the experience was excellent great team and also the experience with timothy was great , thank you all off your team. Im extremely happy with you, thanks again

Senior Loan Officer: Solibel H. Ramos

NMLS# 110667

4.5 out of 5 Stars
Would Recommend

It was a long road but they where there every step of the way!

Loan Officer: Chris Clark

NMLS# 2211769

5 out of 5 Stars
Would Recommend

Loan Officer: Will Lewis

NMLS# 187652

4.5 out of 5 Stars
Would Recommend

Loan Officer: Alex Haas

NMLS# 2363785

5 out of 5 Stars
Would Recommend

Loan Officer: CJ Harrawood

NMLS# 2177972

5 out of 5 Stars
James S. is Through the Roof!

From the bottom of my heart, thank you forever for making me a homeowner. Y'all are the G.O.A.T!

Loan Officer: Harris Giger

NMLS# 943094

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

THANK YOU

Loan Officer: Dylan Edwards

NMLS# 1765452

4 out of 5 Stars
Would Recommend

Loan Officer: Caitlin Finnegan

NMLS# 2019795

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Kieffer

NMLS# 1025330

3.5 out of 5 Stars
Would Recommend

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Hayes

NMLS# 1144691

5 out of 5 Stars
Would Recommend

I'm not "The Rock" Dwayne Johnson...but I can still smell what y'all.are cooking. Your business was my business and you all made me know that you care about what you do. Thanks so much.

Loan Officer: Devin Perkins

NMLS# 1737394

5 out of 5 Stars
Would Recommend

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend

Loan Officer: Kris Eubank

NMLS# 2094609

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Draffen

NMLS# 2023094

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5 out of 5 Stars
Would Recommend

Good Afternoon:I want to "Thank You" for making my home buying process the most comfortable experience any individual will ever go through. The home I recently purchased is my first home, and it was vital for me to get into a home for my boys and me. During my home buying process, I was unsure of what to expect, and I came with a preconceived notion that I would be both frightened and overwhelmed. Boy, was I wrong! Everyone I spoke to from Veterans United Home Loans treated me with the utmost respect and made me feel confident while completing my tasks during the home buying process. As a single father, I had doubts, but the Veterans United Home Loans team walked me through everything. I deserve this home, and so do my boys. I will never forget what Veterans United Home Loans has done for me. Thank you to everyone from the bottom of my heart. I am finally home because of the Veterans United Home Loans team. Again, thank you all.

Loan Officer: Brian Bradley

NMLS# 1464173

5 out of 5 Stars
Would Recommend

Loan Officer: Jamie Hughes

NMLS# 1781663

4.5 out of 5 Stars
Would Recommend

I really enjoyed working with Ross. He not only assisted my wife and myself but educated us through the process. He replied back in a timely manner and we don't think the process of buying the home would have went as smoothly without him

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

I did not believe that I would get approved for another home loan after experiencing foreclosure on the first home I bought. Veterans United Home Loans helped me get my credit score back up to where it needed to be for pre approval. They told me every step to take at no cost and my credit score began to rise very quickly. My loan team were incredible. Every question I had they answered in a very timely manner. I would recommend Veterans United Home Loans every time!

Loan Officer: Josh Kaplan

NMLS# 1312511

4 out of 5 Stars
Would Recommend

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
Would Recommend

I was very impressed that Matt was ALWAYS available to answer my questions/concerns!! If I had to leave a message, he immediately called back!! That is professionalism!! Thank you Matt!

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
Would Recommend

The form submitting process was very easy and went smoothly.

Loan Officer: Kyle Bakker

NMLS# 1698016

More Reviews

See all 348,334 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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