Where to even begin with our expression of gratitude for Veterans United? We began working toward a new home purchase and the VU team had our hand the entire way. Giving that many points of our situation were unique and a bit challenging, this amazing team too the challenges head on and helps us make a life time dream come to life. Prompt and professional. They were always just a call away for any question or concern. Thank you Veterans United with our most sincere gratitude.
I want to give a special thanks to Spencer. He was always available ensuring my process stayed on track and helping me to stay timely with all the deadlines. Thank you so much for everything you do!
VU made this very stressful type of experience easy and a lot less stressful than if I where to find realtors and a mortgage lender myself separately. Hopefully I will not need their services for a while but if I do, I will most likely use their services again.
My experience with the whole company and their employees was very good, professional and extremely supportive. I thought things would get worse but to find out if they ask for items the best thing to do is to listen and get the work done. At the end I would consider the company as a family. Hard work makes the dream work. Thanks to the wonderful team, I love you guys
The process went great overall. Everything was explained better than I anticipated. They were also willing to work with what was better for my wants, not just some copy and paste routine.
We are very thankful to have worked with Veterans United in purchasing out first home. They’ve helped us navigate and understand the process with less stress. We look forward to doing business with you again!
You guys were easy to work with. Thank you
Veterans United helped my family make buying our dream home a reality. I highly recommend VU to any veteran interested in buying a home.
They guided us through every step of buying our first home and helped us improve our credit score to lower our monthly payments.
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I would like to work with Collin again.
The whole team was a pleasure to work with during the loan process.
Everyone kept me informed on what was happening all throughout the process.
The team was friendly and professional and ready to answer any questions I had
about any part the loan process. I haven't purchased a house in 40 years so I
was a bit in the dark about what was going on but they kept me headed in the
right direction and we quickly got through the process without a single hiccup .
I would definitely recommend this team and Veterans United to any vet. needing
a home loan.
I have never attempted to buy a home before because I was too intimidated and figured there was no way I’d ever be able to get a home because there were too many hurdles. You guys made my first time buying a home a reality and I just so happened to find my dream home. Thank you for making this so much simpler than I thought it would be!
Brad Boer did not communicate with me. I had to put in extra work that he should have done in regards to verification of employment. I did not feel that I was advocated for. He was open about not wanting to go above and beyond for me as his shift ends at 5PM on Friday. This makes sense as our closing date was pushed back 4 days from the original date when we had all of the information they needed prior to.
Response from Veterans United
Joshua, thank you for sharing your feedback and for letting us know about your experience. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays and communication concerns. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Great experience
