Overall process was easy but took too long to complete. The appraisal company that was used took over a month to complete their end. At one point, for over a week, additional documents were needed and neither myself nor VU knew about it until I had my broker bypass VU and contact the appraisal company directly. If progress stops like that VU should be asking questions to an outside company which they themselves hired for the job. Would not recommend.
Response from Veterans United
Robert, thanks for acknowledging this issue so that we might step in to provide further assistance. While Veterans United does not have direct control over the actions of third-party providers, it is important that we work together to promote resolution for you. As the lender, we are by law not allowed to contact appraisal companies during this process and we share the frustration of third party companies. If you would like to share more on your recent experience we invite you to reach out to our Client Advocate department to discuss. We thank you again for your service.
Thank you so much for your help! We didn't think it would make sense to refinance so soon after our purchase, but we are so glad we did!
A great experience we would use Veterans United again.
This company is what their name means. Not only in the loan aspect but all of the additional services they provide to make the whole moving experience as easy as can be expected. Thank you Veterans United !!!
Easy service to deal with. Received explanations when I asked questions. My relator stated it was pretty easy to work with them on the "behind the scenes" stuff that made my home buying transaction easier.
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Veterans United knows the VA home loan process better than any other lender.
I would recommend Veterans United to all veterans that would like reliable, efficient, hard working, professional and exceptional dedication to your loan process.
