He was amazing and always available to us. He was always quick to respond to any questions.
Easy to use online system, great tools, explanations and videos on any given topic. Plenty of people to communicate with when you need help. Staff answer texts and phone calls, return voicemails quickly. I had a great experience. Thank you VU!
Made the whole process easy, every time I had a question it was answered quickly.
Buying my first home with my fianc
The team that helped me was very informative and helped me through the process, despite a few hiccups, it was smooth like butter
They did a great job answering any questions I had while also communicating with my realtor
Look, loan officer was great, underwriter, not so much. Contradicting issues, I know they’re given strict guidelines but at same time I know interpretationsh differ. So telling me it’s needed ain’t quite true. You need proof of income, not necessarily my name on bank accounts, etc. the fact that I had to add my name to accounts that I didn’t want my name on pisses me off to no end.
Response from Veterans United
Hello Robert,
I really appreciate you calling this out, and I’m sorry the underwriting process left you feeling frustrated—especially when it came to the documentation requests and how they were explained. I can understand how being asked to change something as personal as your financial accounts would feel like too much, and it’s frustrating when guidelines feel like they’re being interpreted in ways that don’t quite add up.
It’s great to hear your loan officer was supportive, but I’d really like for my advocate team to take a closer look at what went on with the rest of your experience. If you're open to talking more about it, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out whenever it’s convenient for you.
Could not be happier with the end results! outstanding team! Great service!
Mike and his team did a great job keeping everyone informed every step of the transaction.
Everyone was great and communicated well!
Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.
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It was my first time buying a home and I feel like I hit the lottery in choosing Veterans United! Made the entire experience super simple! We don't plan on ever having to purchase another home but I would definitely recommend Veterans United to anyone else interested in purchasing a home. Thanks to everyone who made our dream come true! Charlie, Amy, and Shanon were exceptional!
This was the second home that I worked with Veteran's United to buy, and just like the first time a few years ago...they were awesome. Attentive, knowledgeable, and organized. Really a pleasure to work with.
The process David performed was smooth and speedy. All we did was locate the house we wanted and VA did the rest.
I highly recommend Veterans United to any veteran considering the use of their VA loan benefits. My engagement with them spanned over 18 months—a period in which they demonstrated a consistent, values-driven approach aligned with several key Lominger competencies.From the outset, the team displayed Customer Focus and Interpersonal Savvy, staying in touch with me every few months—not to push, but to check in with empathy and patience. Their respectful outreach reflected emotional intelligence and an understanding of the veteran mindset. It was clear they weren’t chasing a transaction, but building a relationship.Emily’s Organizational Agility and Priority Setting were clear strengths. She ensured the right steps were executed at the right time, avoiding unnecessary delays.In summary, Veterans United doesn’t just provide a service—they deliver a veteran-centric experience anchored in trust, professionalism, and competency. If you’re a veteran exploring your options, I encourage you to engage with them. You’ll be in capable hands.
Aaron is awesome to work with, went the extra mile to make sure we got closed on our new home!!
