The home appraisal was a great issue took way past the 10 days to get the paperwork done the termite had to he done twice because they didnt check the whole land and buildings on the acre of land
Response from Veterans United
Jeremiah, thanks for your honest survey. While Veterans United does not have direct control over the actions of third-party providers, it is important that we work together to promote resolution for you. A Client Advocate is available to learn more information and will be available to speak with you should you wish to get in touch with us. Thank you for your serivice.
We have used Veterans United for our original purchase loan and now our refinance. Each time, the process has been made so much simpler because of our loan agent and team. Questions are always answered in a timely way and explained so that we fully understand things. Each step is relayed to us and information is always readily at hand when/if we ask. VERY EASY to deal with Veterans United and I would HIGHLY recommend to all my family/friends/neighbors. They can assist with VA loans as well as traditional.
Top notch customer care! Highly recommend!
As a first time home buyer this was a fairly easy process. Everything we needed to do or provide was given to us as needed and any questions we had were answered to make the process as easy as possible
Please give Veterans United a call, for all of your home needs.
This was my first time buying a house with Veterans United, and I most say that I will do it again on my next purchase, no questions asked. The process was simple and the loan specialist was always available via email or via phonecall. For future homebuyers, as long as you provide the documents requested by your loan officer in a timely manner, they will take care of everything else for you. That is very important in order to close -out on time. I would like to thanks my loan officer DJ Leverton, and his assistant Kurt Lofton for helping me with the process and for the constant communication. I highly recommend DJ Leverton and Kurt Lofton as your loan officer.
My experience was a 10/10 and I will recommend
VU to others. Again, Jack Burris snd his team
made it work! Great guy.
Tommy was amazing happy to work with him and Veterans United
I had a great experience. Mason Maddox was the primary loan officer for me and he was great to deal with. Cassie March is who i dealt with the most throughout the process and she was always quick to reply from early in the morning to late at night. She never made me feel like i was a bother or like i was at the back of a line of people. These folks treated me and my family right and now we are loving life in our new Log Cabin!
I was very afraid to do the sale. But this group of people made it easy and non-stressful. I don’t know if I could’ve gone through with this any other way.
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Same as above.
All showed patience for an elderly man!!
Will never use another loan company again. The most communication I’ve ever had throughout the purchase process. Everything was online and easy to complete, and I never had any concerns Cara and Jill would put us on the back burner; they went far and above my expectations of a mortgage company. If you’re a veteran, this is the only place to go!
I also feel that having the rep tell us that we need to give them a 10 on this survey contradicts the whole point of an anonymous survey.. sort of strong arming you to get a 10 is not right!
