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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

436,268

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 436,268 unfiltered, unedited reviews

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3.5 out of 5 Stars
Would Recommend

Alberto, Stephanie and Sarah were all very helpful and easy to work with, although it was not always clear what their specific roles were other than Alberto was overall in charge of my loan application. I did get frustrated with the back/forth with the Underwriters and their recurring request for additional information. This included last minute requests for information after I had already been cleared for closing. And waiting three hours after I signed all my documents at the closing for them to "approve" everything on your end was not helpful.

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

OUTSTANDING service.

headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars
Would Recommend

True symbol of teamwork. Kevin and his team worked hard to make our process easy as possible. I’ve purchased 8 homes in my life and this was by far the best and easiest purchase. High grades for this crew.

headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Would Recommend
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

Jake Force was absolutely wonderful in guiding my wife and I through the entire process. Veterans United was so much easer to communicate with than the 2 major military oriented credit unions and I would highly recommend them to my friends and family.The VU website and portal are east to use and I appreciated the “to do” feature which helped my wife and I stay on track and move forward in the loan process.

headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars
Would Recommend
Photo submission from Richard D.

I also received help strengthening my credit up and taking care of my weak areas and under my circumstances without them this would not have happened.

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
headshot image of Bill Stoldt

Loan Officer: Bill Stoldt

NMLS# 1960610

0.5 out of 5 Stars

I would never recommend Veterans United my experience here was a Horrible.

Response from Veterans United

Hi Joseph,
I’m really sorry to hear your experience with us was so negative. That’s not the feeling we want anyone to walk away with, and I’d like the chance to learn more about what happened.

Our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.

5 out of 5 Stars
Would Recommend
headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend
headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars
Would Recommend
headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
Would Recommend
headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

VU worked to help me secure my VA loan even though it looked like all odds were stacked against me. I am confident I will move into my new home today due to the hard work and dedication of the VU team. I would definitely recommend them to all military members and their families.

headshot image of Rob Weigand

Loan Officer: Rob Weigand

NMLS# 1435397

5 out of 5 Stars
Would Recommend

Everyone was great! The personalized service I receive was excellent!

headshot image of Justin Menard

Loan Officer: Justin Menard

NMLS# 1828739

5 out of 5 Stars
Would Recommend

It was quick and easy. The app helps you stay on top of everything and engaged with your team.

headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend
Photo submission from Garnet K.

I had an awesome experience working with Veteran United! From start to finish, they provided outstanding service, and made the entire process of securing a home loan as smooth and stress-free as possible.What really stood out to me was how attentive and responsive the team at Veteran United was. They were always available to answer my questions and address any concerns that I had, and they communicated with me every step of the way. This made me feel like I was a valued customer and that my needs were a top priority.Another thing I appreciated about working with Veteran United was their expertise and professionalism. They really knew their stuff, and they were able to guide me through the home loan process with confidence and ease. They made sure that I understood everything that was happening, and that I felt comfortable with the decisions that I was making.Overall, I couldn't be happier with my experience working with Veteran United. They are a top-notch organization that really cares about their customers, and I would recommend them to anyone looking to secure a home loan. Thank you, Veteran United, for all of your hard work and dedication!

headshot image of Jeff Barringer

Loan Officer: Jeff Barringer

NMLS# 1963144

5 out of 5 Stars
Would Recommend
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

Unfortunately the movers recommended was very expensive considering the fact that I did get the appropriate break down until the end of the move. What I had to pay was I did expect to pay for a local move with approximately 7-12 mile radius travel time. Other than that, it was a successful move.

headshot image of Madison Yant

Loan Officer: Madison Yant

NMLS# 1927322

5 out of 5 Stars
Would Recommend
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend

Eric P. Was super helpful and very informative throughout the process.

headshot image of Eric Perrigo

Loan Officer: Eric Perrigo

NMLS# 1960972

5 out of 5 Stars
Would Recommend
headshot image of Matthew Czerwonka

Loan Officer: Matthew Czerwonka

NMLS# 1073284

5 out of 5 Stars
Would Recommend

Very easy and comforting. She made us feel better with the process.

headshot image of Ashley Jarrett

Loan Officer: Ashley Jarrett

NMLS# 1878900

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5 out of 5 Stars
Would Recommend
headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
Would Recommend

Adam and Levi did an amazing job! I would recommend them to others and even recommend my own mother, who is currently going through the process of getting her own home too.

headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend

The process of getting a loan was amazing all my questions were answered. The staff is very knowledgeable, and professional at all times.

headshot image of Mariano Dowgaluk

Senior Loan Officer : Mariano Dowgaluk

NMLS# 1104979

5 out of 5 Stars
Would Recommend
Photo submission from James M.

Stephen and his team provided an outstanding home buying experience. This whole process can be overwhelming at times, but they were gracious and helpful every step of the way. The myvu portal provided a streamlined and organized access point for everything involved with the loan process. With a document database and personalized objectives, I had everything I needed in one place including information for setting up utilities and movers.

headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

2 out of 5 Stars
Would Recommend

Went well last time. Critical process failures this time, but they ultimately stood by their work and made it right. In some ways this is more telling. Every organization has hiccups, not every organization has integrity.

Response from Veterans United

Hi Stephen,
Thank you for recognizing both the challenges and the resolution in your experience. I’m sorry for the hiccups along the way, but I’m glad to hear you felt we stood by our work and made things right. Your note about integrity means a lot, and it’s something we’re always striving to uphold. If you’d like to share more about where the process broke down, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.

5 out of 5 Stars
Would Recommend
headshot image of Amanda Rapp

Loan Officer: Amanda Rapp

NMLS# 2132117

5 out of 5 Stars
Would Recommend

We had such an incredible experience as first time home buyers with Veteran’s United! Our team was amazing and they helped us through every part of the entire process!

headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

Awesome isn’t enough to explain Lance, his team, or anyone else at Veterans United! Everyone on the team were all on the same page, even down to the minute of big time decisions relating to closing. I had Lance close a loan for me getting into my first home 4 years ago and he knocked it out of the park so obviously the only team I could trust to land me into my family’s forever home was Lance and his crew. That’s exactly what they did and I can’t thank them enough or explain how great of a team they have. 10/10. 5/5 stars. If a 20% tip is what I could give them, I’d give them 110% because they give nothing less than that. I can’t speak higher of Lance and everyone on the team and I’d recommend Veterans United to anybody I know! I’ve used them before and if I need any assistance relating to my home in the future, I know exactly where to go.

headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

More Reviews

See all 436,268 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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