Amanda was awesome, she was willing to answer any and all questions I had. My real estate agent reallt helped guide me through the process as well.
Quick and responsive the entire process
The mistake with taxes is not causing a legal action to be filed in Ohio.
Response from Veterans United
Hey Nicholas,
I'm really sorry to hear about the issue with the taxes—especially knowing it's escalated to a legal action in Ohio. That’s a big deal, and I can only imagine how frustrating and stressful this must be for you.
I'd really like my team to dig into what happened and see how we can help sort this out. When you have a moment, can you reach out to us directly? You can get in touch at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime, and we’ll follow up as soon as we can.
The coordination and communication from the VU team is fantastic. Kyle Black, was phenomenal - he ensured responsive communication and thorough explanations to questions.
This entire experience was great. The team lead me along, provided all the info I needed, and got us through closing with zero issues and in a timely manner.
Answered all questions quickly and made progress smoothly
VU was definitely a team effort all the way. Erin West was outstanding! She was very active and communicative with us to get the final product. Jerry Dooling was a previous loan officer that initially took the initiative to reconnect with VU.
Buying the house was better than Buying a new car. There's always gonna be hiccups to any process. There wasn't any landmines though and patience was key! The team did Great!!
I started my loan process with Navy Federal since I already bank with them. However, seemed I could never get a call back immediately when I had questions. Then I tried Veterans United midstream, simply put, Daniel understands our language and veteran culture. He was proactive, spoke with clarity and most importantly made the process efficient with immediate text messages to questions or phone call. The rest of the Veterans United team was an added bonus. If Daniel and the team are standard practice, then any veteran would be mistaken to use any other lender than Veterans United.Bravo Zulu Veterans United, especially Daniel.
As a first time home buyer, this was an incredibly smooth process and I was never left guessing where I was in the process or what the status was on the loan steps!
Seth was very informative and kept me informed of the process. The underwriter caused undue stress at the very end. Underwriter dropped the ball causing me to become very upset and anxious.
What an amazing experience. So glad I chose them.
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They are very knowledgeable and quick to respond to any question you may have and they work very closely with the customer to ensure they are getting their information correct and accurate.
Blake Thompson and the VA team were amazing they made this whole process quick, simple and easy to comprehend. This is my first home and I never thought I would have even become a home owner but Blake and the VA team made it all possible and turned my dream into reality. Thank you all 😁🙏🏾
Exceptional team
