I had the best support group ever.
Really depends on the appraisal, and who performs it. The first one we got delayed closing byb3 weeks.
Response from Veterans United
Hey Michael,
I hear your frustration, and I’m sorry the appraisal process set things back for you. Delays like that—especially so close to closing—can throw everything into chaos and cause a lot of unnecessary stress.
You're right that appraisals can vary depending on who performs them, and unfortunately, we don't get to choose the individual appraiser. Still, I know that doesn’t make it any less frustrating when a delay ends up impacting your timeline.
If there’s anything still unresolved or if you'd like to talk more about how things went, I’d really like to listen. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works for you.
Awesome communication. I loved working with this team and I’d pick them again.
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My loan officer Wyatt did an excellent job helping me along the process for purchasing my first home. He was very diligent and always kept me informed of how the process was unfolding. Whenever there were any hiccups he was quick to inform me about them and provide a solution. I would absolutely use Veterans United again, they have a great team!
My Vertrans United team made my home buying experience very easy. I always got an answer to any questions I had. I appreciate working with them. THANKS
There was a point where I didn't know what my total costs would be and was surprised on how much i had to pay for inspections . The inspections seemed to be canned responses and left so many loopholes
Very professional, easy process, and answered all questions in a timely manner.
Absolute superb professional team to support your home purchase.
Amber and everyone were great! Very helpful!
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Experience first-hand why 353,140 homeowners give us a perfect score!
The team was outstanding, from beginning to end. Todd and Doug were wonderful to work with. With quick updates and constant information exchange, we were able to get pre-approved and close on our home in 1 month.
Communication slacked off at the end and instructions were clearly provided so that I went to closing with the understanding that I would do wire transfer at the time of settlement. Unfortunately, it was not clearly explained to me that I was to do wire transfer the day before. I had to leave settlement to go to my bank. Ended up getting certified check instead. It was very frustrating.
Throughout the entire process if I or my wife had any questions you guys always had an answer to it. Working with your team was phenomenal!
