We would recommend VU for any veteran looking for a home. Great service all around and always done with the veteran and their family’s needs first.
Needs better communication flow
Josh and his team were professional, responsive, and comprehensive in their work. Would give them 11/10 if I could. They went above and beyond to accommodate my family.
As a first time home buyer, I had many questions and didn’t know a great deal of the process. Every question I had wasn’t a bother to them, they were happy to help. The entire experience was excellent. They have made my dreams come true.
I liked the team approach through the loan process. Although we didn't take full advantage of that service, it was nice to see the amount of support and help that was available.
This company is not worth the risk of using. I had both extremes bad and good. It took so long I had forgotten all about my refinance and in the end the only reason I continued through. It was like I found 5 bucks in the couch after I didn’t need it.
Response from Veterans United
James, it is important to us that we work hard to provide excellent service and we realize that the home loan process, refi or otherwise, can become stressful at times. Thank you for sharing your open and honest feedback. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.
Nate and team are very friendly and were there to make my buying experience an enjoyable one. I would highly recommend Veterans United to any Veteran looking to buy a home. Thanks again Nate.
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I would come back to Veteran's United to purchase another home. Maureen and Gabe were superb! They were exceptional in trying to give you the lowest financial rate possible. Always having that welcoming smile. And best of all, didn't have to wait long in completing your loan paperwork in a timely manner! Pleasantly pleased with Maureen and Gabe from Veterans United!
