It seems you have a good system. Except for Joel getting impatient and sarcastic with me, and Megan never ever talking to me, everything else was practically smooth sailing. Everyone in your team should understand that a first time buyer might be more challenging than others. We require a lot more explaining, guidance, even pampering. I do it in my job all the time with my customers, when they do not understand what they need. Customer service, as I understand and saw, is the core of your group. If someone's personal issues is going to interfere with giving your guests the best possible service, that person should not be working directly with people.
All around, I will and have been telling every vet that I run into about my positive experience buying my home.
VU has a new fan--well done!
This was the easiest, smoothest home buying experience we have ever had, these guys rock
I spent 20 years running customer service centers around the country. Veterans United & Steve Brockman are Tier 1 all the way. Steve was great with everything. His email, text, phone calls helped smooth the process and answer all my questions through the home loan process. Thank you Steve for all your help.
The only problem I had with the whole process was the 5 time Veterans United did a hard pull on my credit. Brought the score down to an unacceptable number
The team did a great job getting everything done for me in the timeframe I needed it done in! Thanks Nichole and Danielle!
Truly easy to use very simple process lower rates for Vetrans ,veterans United home loans here to help veterans.
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From one vet to another if you plan on buying a home I urge you to use veterans united they truly will go out their Way to make buying a home very very easy to do.
Streams United is top notch!!!!!
Don't give up on the process. The employees at Veterans United can get you through most problems.
We actually enjoyed! the total experience working with Veterans United! The staff and their expertise made this an exceptional loan company to do business with, which is why we would highly recommend them to everyone and do business with them if the occasion arises in the future! Thank you, Veterans United, for making this a smooth transition!
