I would go with a local mortgage company. You will be able to come and go to receive info , and get things moving faster.
Response from Veterans United
Thank you for being honest with us about the conclusion of your loan process, Francis. We learn the most when we listen to our clients, and we hope to learn even more from you soon. Our Client Advocate team is available to talk about what may have created confusion for you near the end. It is our goal to use your feedback to improve the service for folks down the road.
If I had to purchase another home it would be with Veterans United.!!
Other than the snafu at the end, which unfortunately makes it stick in my head a bit more, I could not have asked for a better experience!
Lindsey Miller was always very prompt with replies, friendly and helpful.This has been a great experience!
I felt fully prepared on my closing day. The payment was exactly what I was told. I was always able to get a quick answer from my loan specialist during the entire process.
I love the service Veteran United provided to it clients! They have an awesome team ready to help you from the time you submit your application to the time you close the deal on your dream home. This team is also ready to answer every questions you have concerning your loan. Their service is outstanding!
Everyone was very professional ! I would highly recommend their service.
It appears that there were too many people touching our loan documentation who were removed from the overall process and the concerns/issues.Our Loan Specialist was doing all he could to resolve the address/appraisal issues, but other entities within the organization were not addressing our issue with the same level of urgency.
The agent we used to sell our house was not very good, he wanted to sell at a lower price, and after we had an agreement, instead of helping us get the most out of our house he assisted the buyer more than us. Also anytime I needed I had to call him for assistance.
Response from Veterans United
David, thank you for sharing your feedback and for letting us know about your experience. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with our teams.
This is the 3rd home purchase for me and by far the easiest and most efficient process I've had. Thank you
