I would just say be careful when buying homes fro commercial corporations ie. Open Door, Zillow etc. They buy homes and then just resell them. We had to get a couple of repairs prior to closing. And they did the repairs, however, it seemed they just did the “surface”. But they did them. We bought a home sold thru OpenDoor and they were a little slow in getting the needed inspection reports to Veterans United. Just be wary.
VU called and offered to refi and drop our interest rate so we decided to do it. The process was super simple and our team that handled it were great. Both the buying process and refi was amazing for us because we didn't really have to do much. Just open a few emails and E-sign a few things. They made buying a house easy
The communication with Veterans United is great, everyone we worked with are great folks. Would highly recommend!
While I went with VU because of a slightly better quoted offer than the competition, the entire process was like pulling teeth, and at times it felt like they were actively trying to sneak back money they had promised. In part because the final paperwork was very rushed and the fees and closing costs were shifted around and obfuscated, I have a strong suspicion that they were able to avoid giving me previously-promised lender credits. At the end of the day, I got the loan and the house, but I regret having gone through VU and I recommend going elsewhere for your loan.
Response from Veterans United
Hi Preston, thank you for acknowledging this issue so that we might step in to provide further assistance. Changes to your cash to close will inevitably be part of your process as third party fees are checked in. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback. Discussing these details around your final closing figures is part of our commitment to deliver outstanding service and remaining in clear and consistent communication provides the clarity you may have been missing. I am glad to know that when an error was brought to the attention of you team, they were able to quickly remedy to ensure the best customer service possible. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. We invite you providing more detail and help us look to improve. Our hope is that your home serves you well and that our detailed explanation of the closing process has help you gain knowledge on this issue
If you're a veteran and you need a house, or are thinking of buying, or even if you just need to move, working with VU can open entirely new possibilities and probably put you in a house. I couldn't recommend them more.
Loan Officers and their teams are highly professional and really care about their veterans to get the best deal. Our family is very very very happy with Veterans United Home Loans Services :)
This company is amazing are really care about veterans. They were available when ever we need them. Answered all questions, and provided any help needed. They make the home buying experience easy and minimally stressful.
If you need a home don’t hesitate to call Kris, he will do it right and will get you into your house.
Didn't have a real estate agent as our home was bought from a "sell by owner"
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Gabe and Maureen were both excellent to work with. I received info from both of them as they worked on my case as a team. I would highly recommend someone to work with them when trying to buy a home.
