This organization personifies excellent service. This is the best organization to provide military personnel (past and present) support regarding home finance needs.
The professionalism across the board starting with Lauren and her team and with Robert and his team was unmatched. We felt very lucky to have come across very caring professionals who throughout the entire process was simply amazing. We cannot thank them enough for their hard work!!! And highly recommend them to anyone looking to purchase a home.
Brian guided me through the process. He answered all my questions promptly. I had concerns and he was able to talk me through them. The information about the closing and his e-mails made the process easy to navigate.!
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Overall it was a very good experience, for being a remote sale I would say it was excellent.
Love that you guys work as teams and how responsive you are through to the end and even after closing.
Dustin, Laken and Nick where amazing to work with. They helped us find our perfect home in a difficult time to purchase a home. Thank you for all your help, guidance, patience and direction during our first time home purchase.
Blessings Mahlon and Lisa
I would recommend them to anyone looking for a lender to purchase a home.
VETERANS UNITED MADE MY BUYING EXPERIENCE GREAT. VERY KNOWLEDGEABLE AND WILLING TO ASSIST ANYWAY POSSIBLE.
PROCESS WAS SO EASY I THOUGH SOMETHING WAS NOT RIGHT. I WOULD ADVICE ANYBODY TO CHOOSE ANTHONY & JORDAN AS YOUR TEAM.
IT WAS A PLEASURE AND I FELT LIKE THEY WAS FAMILY.
Very best customer service and extremely knowledgeable with the whole process
Veterans United has easy steps to follow, when buying a home. They have a great team, that works with you. We trust Veterans United ! We have bought homes, twice with their service. They care about the Veteran, and personalize a plan, to make your dream of a home come true! We are very satisfied customers.
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My loan team was great. I called more times than they probably wanted but were always patient, kind, and answered all my questions as best they could. They even joked with me to help relieve my stress. Jerry "Show Me The MONEY" Landrey did an awesome but Courtney "Happy" Gilmore "Girls" went way beyond the call of duty and always made me feel like I was the number one customer she had. I have been in customer service since I was 8 years old and 49 years of customer service experience says that she is the best. She always had a smile on her face (you could hear it in her voice) and walked me through one of the toughest times in my life. I told Jerry that she made him look 10 times better by being on his team and working with him. I told her she deserves a raise after all her patience she portrayed with dealing with me. I am so glad I went with United and am super glad that I had the team I had working for me in this adventure. If you haven't figured out by now, I really liked my team.Thanks for all the hard work and helping me to jump through all the right hoops to get through this time.R A Jordan
Veterans United made my home buying and refinance process very easy !!
Made the process so smooth and easy
If your experience is like ours was, highly recommend pressing for timeline and setting expectations, else don't be surprised when your closing moves three times within 1 week because there was no communication and no coordination on these matters from the "loan specialist" team. Not happy. No communication, no phone calls, so absent.
Response from Veterans United
Hi Louis, it is important for us to understand your point of view and promote mutual understanding. Thank you for providing your feedback and we welcome the opportunity to speak with you further to review the events leading up to your closing. While working hard to serve you, truly, we regret having fallen short of your expectations. We hope that you are doing well in your new home and that our commitment to serve you has a lasting impact. One of our Client Advocate team members is available to learn more so that we may understand your recent feedback.
