The required documentation was not upfront and became a moving finish line as the process proceeded. I provided repetitious documentation along with non traditional elaboration not outlined in any VA or lender guidance/policy provided to me for requirement of qualification of the loan.
Response from Veterans United
Hi James, Thank you for sharing your open and honest feedback. It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Especially with travel and occupancy requirements, it is important we ensure all the correct and most accurate information for compliance purposes when working towards the finish line. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to our client advocate team if you would like to discuss your experience further.
We have no gotten a home loan and refinanced with Veteran’s United. The process is so easy and the team has been helpful both times. I would only use them in the future!
I would definitely recommend Veteran’s United. I called around and got several quotes and by far Veterans United was the best deal. They were very supportive and easy to work with. Thank you all for your support and help in helping my family with our new home purchase!!!!
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Everybody we worked with at Veterans United was very nice. The process with them was very smooth and quick. Was a very good experience.
This is our 4th time working with Ted Richardson and his team. 2 mortgages and 2 refinancing. All 4 times went seamlessly, professionally yet friendly. I would highly recommend Ted and his team to any veteran looking to buy or refinance a home.
If you give Veterans United a chance they will work for YOU!! This is a great company. They gave me pre-approval when I did not think I could buy a home. Then they kept working and closed the deal. I am living in a home I could only hope for because of this great company. They are not paying me to say this but I am telling you to give them a call if you are wanting to buy a home.
You are in good trusted hands. They walk you through and you never feel left out or lost. I highly recommend this team to anyone.
Piss poor explanation of fees. Delays because a LAZY title company. Showed no interest in performing in a timely manner. ALL excuses blamed on government regulations.
Response from Veterans United
Hi William, we appreciate your feedback on this matter and we know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. Discussing the meaning behind certain documents is part of our commitment to deliver outstanding service and I am sorry you felt we missed the mark. A member of our Client Advocate team is available and we invite you to connect with us further.
Everyone seemed to be prompt with responses and trying to help in any way they could.
Will recommend veterans united for first time home buyers
Kevin took me from the preapproval stage to the final closing with ease. He was always available. He was very considerate and had customer service at the top of the chart. Thank you Kevin!
