I feel that overall, Veteran's united waited until the very last second to do everything when it came to my loan. The night before they were trying to verify my husband's employment, which gave us a heart attack after being nearly 3 weeks past our initial closing date because they waited until the last minute to ask for everything else. Customer service is a ZERO, they were really only responsive after numerous calls and emails. I know they habve may other buyers and that the world does not revolve around me, but it certainly should feel like they care and it doesn't. Additionally, they were not responsive to my realtor. If it were not for our extreme willingness to move this along, I probably would not have closed before the end of the summer with all of the hurdles. This is no way to treat a veteran or their family, and it is very clear that many of these employees are not vets because they do not know how to get stuff done at an appropriate timeframe or at least calm down very upset CUSTOMERS. If I was this bad at my job, I would have been let go by now. This is completely unacceptable.
Response from Veterans United
Hi Spencer, thank you for sharing this feedback with our Client Advocate team. We appreciate your point of view and understand how it can be frustrating when unexpected delays occur and communication is not clear. Our commitment to serving you is ongoing and it is our goal to improve, so please do not hesitate to contact us if you wish to discuss things further.
Veterans United was great from beginning to end. They worked with me to get through hurdles dealing with credit issues and were always positive about my prospects. I would recommend them anyone.
Ready to see for yourself?
Experience first-hand why 364,656 homeowners give us a perfect score!
Easy process from day 1.
Overall this was one of the easiest things I have done in a long time. A great team to work with and their passion for helping others was amazing.
If you are a veteran, I recommend Veteran's United. What an amazing team, extremely responsive, helpful and thorough. I can't recommend their services more.
Ready to see for yourself?
Experience first-hand why 364,656 homeowners give us a perfect score!
Appreciate you all!!
Would recommend to any homebuyer
