I very much appreciate the overall service and care I received throughout this process
Repeatedly answered all my questions and if they did not know off hand, they would find an answer and call back right away. Great attention to detail! Fantastic service!!
Great experience w Veterans United, Dan and Melissa. You made the process as easy as can be. I started down the road w USAA, and then Chase, you were much easier to work with, and the best terms! THANK YOU
I like the way you can easily manage all your documents on the website
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Great service. Highly recommend them.
The Underwriting department almost made me go to from the #1 Veterans United to the #2 competitor. If it wasn't for the our Loan Specialist Lisa, we would have walked...RAN. The underwriter made us feel numb at the end of the day. After providing documentation and Equifax third party account confirmations ...it still was not enough. I thought a deferment was a consumers right. The underwriter didn't realize the world was going through a pandemic ..according to this underwriter, deferments were not your right. We were ahead on our car note (next payment due Nov 2020) ...well because we asked for a 3 month deferment, they made us pay 5 months more because they couldn't understand how we could be ahead on our account...Before you go to the underwriter ...request credentials for at least a common sense degree...definitely non service members work as underwriter at Veterans United
Ty Reese and the loan team were incredible during a extremely tough home buying experience. We have bought five homes, been through multiple refinances with a variety of big name banks/lenders. I can say without a doubt Ty, his team, and Veterans United were the best we've used and I would gladly seek out Ty and the Veterans United team as our first choice again in the future..
My real estate agent told me that she has working with Veterans United a ton through her career and that Andy and Matt are by far the best people she has worked with. As a first time home buyer they made everything simple for me and walked me through each and every step!
