We had a great experience with Veterans United. Emmett and his team were super helpful from start to finish. We were nervous trying a new VA lender but they far exceeded our expectations. Very thankful for their guidance with our loan. Emmett and Brit were both outstanding to work with.
VU as a company did a great job. I would highly recommend VU.
Veterans United was the best. I highly recommend them. The best when it comes to va loans and helping Veterans reach their dreams.
Closing was cancelled with no prior notice. We found out that closing was cancelled from our realtor and notary halfway through our trip from New Mexico to Missouri because our loan coordinator went on vacation and didn't finish processing the information we sent a head of time. Then an extension had to be filed costing us more money for VU dropping the ball. On top of that, the staff was almost insulting from their lack of knowledge on how transferring teaching license works and put my wife in hot water at the new job she was getting from VU employees harassing them on if my wife was actually getting the job or if she was even qualified for it ( My wife has her Masters and getting her PhD for teaching I might add) even after sending the required intent to hire letter. Deena was impossible to ever get ahold of, and Nathan was far more accessible than she was. The cherry on top was then the team we worked with was working harder to push all the blame on us instead of owning up to their mistake. A simple example being a very early document from VU had the address wrong on one of the initial documents from VU but it's still our fault....
Response from Veterans United
Hey Nicholas,
This one hits hard, and I want to start by saying how sorry I am that your experience with us added stress to what should’ve been an exciting move. You deserved better.
Hearing that you learned your closing was cancelled midway through a cross-country trip—through your realtor and notary no less—is incredibly frustrating. That’s not how this process should go, and I can’t imagine how that disruption and confusion felt in the moment. Adding extra costs to the mix only makes it more frustrating, and I hear you loud and clear: this delay wasn’t on you.
What you described around your wife’s employment documentation is especially upsetting. I’m really sorry our team’s actions made her feel scrutinized or doubted, especially when she went above and beyond in providing what was asked. That should have been the end of the conversation. I understand how this added unnecessary pressure at a time when she was stepping into a new role—and doing so with credentials that speak for themselves.
It also sounds like you had to chase answers when you should’ve been getting clear and timely updates. You should have had someone in your corner, advocating for you, not making you feel blamed or brushed off.
I’d really like my advocates to have the chance to look deeper into everything that happened. If you or your wife are open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. I want to make sure your feedback gets in front of the right people here.
Neal and his team are awesome!
Truely they showed me integrity, respect and great service. I could not keep up with them.
They made it happen for me, i had doubts but they were always positive and supportive.
Best team ever!
Hugo
Great people, great communication and customer service. It was a great experience.
Nick & I have been working together for awhile
He’s an excellent lender !
Very personable .
We can’t say enough wonderful things about our experience with Ben and Sarah! Ben has been absolutely fantastic—patient, knowledgeable, and supportive through our two-year journey of house hunting. No matter how long it took, he stuck with us every step of the way. When we finally found the one, everything moved smoothly and efficiently—we closed in just one month! Sarah was also incredible, helping make the process seamless and stress-free. We truly couldn’t have asked for a better team. Thank you both for making our dream a reality!— April & James Spinks
Hands down one of the best home buying experiences. Every single employee that we interacted with thru Veterans United Home Loans was professional and informative. This is how clients should be treated. Thanks so very much.
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Vets United was timely under pressure, they definitely will give you100 percent effort and stick with you tel the end of the process.
Smooth process, stay active and manage.
Veterans United staff was with us at every step of the process. They answered all our questions quickly, via phone, text or email; even after hours.
