There were a couple of issues that I encountered during the final stretch of my loan and was supposed to have closed on the 27th of May.
First there was no communication on status of all paperwork needed or not received. When I contacted them on the 20th of May to ensure there was nothing on my end that was needed loan officer was not even signed on to laptop to view my case, then stated that had not received necessary info from Title company, so I email Title stated they sent items on the 18th of May. Loan officer never responded so I called left a voicemail on the 24th to inform her that all items were sent the 18th. Called me back within 2 minutes and said that the email was in the junk folder. I was then told that I would not close until the 28th because of this.
On the 27th I received a call from loan specialist stating everything went through and all was good to go to close on the 28th. Well that same afternoon I received a disappointing call from loan specialist stating that they failed to send me the closing disclosure in time and would not be closing until the following Tuesday (Monday was Memorial day) so there went my plans on moving over a 3 day holiday, had to reschedule my time off from work, the utilities, the movers and help from friends. The Loan specialist did say it was his fault for not thoroughly checking but that was it. For this inconvenience I would have liked for them to have offered at least some compensation for the payment of the movers at least.
Response from Veterans United
Thank you for this feedback Lorena. A member of our Client Advocate Team has reached out for additional details. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future. We hope that you enjoy your new home and that our explanations have helped improve your experience overall. Please do reconnect with your advocate as we would like to be able to help with a positive resolution and remedy your inconvenience as we are able.
I appreciated Veterans United's professionalism but I was disappointed by their service. The lack of communication that I received from my loan team was very frustrating, and it was only resolved by the involvement of senior management.
Veterans United was amazing overall I have zero complaints. Thank you guys your amazing.
100% recommend Veteran's United. I am so happy we started with them. Homebuying is stressful but VU goes above and beyond to minimize that stress.
Keep up the great work
Jody and Abbey Duley were incredibly helpful with the streamline refi. They had explanations for all of my questions and made the entire process quick and easy. The whole process was so easy, it was nearly enjoyable.
Outstanding organization to deal with professional, knowledgeable easily the best experience I’ve had with buying a home and this is the 6 one
Held up the loan process to the point that the deal almost fell through.
Response from Veterans United
Hi Jeff, thank you for sharing this feedback with our Client Advocate team. We appreciate your point of view and understand how it can be frustrating when unexpected delays occur. Our commitment to serving you is ongoing and we are glad that parts of the experience were positive. It is our goal to improve, so please do not hesitate to contact us if you wish to discuss things further.
Veteran's Home United is a great lender to work with. First of all, they respect the veteran and honor their service. Second, they provide top-notch professional lending services, clearly communicating requirements and what options the veteran has to work with to save money. Lastly, they are all about the security of private information and attempt to keep the documentation demands limited to just what is needed to complete the loan application. This was our second loan with VHU and both times the service was outstanding.
If you want a great experience with home buying Veterans United is the way to go. So helpful and resourceful. As a first time home buyer, I didn't know much of the verbiage or what even to expect, but Veterans United had exactly what I needed to understand what was going on. From the videos explaining the process you were currently going through to the immediate assistance to answer any questions I had. Bonus, they even send you links to useful offices or services you might need at your new address.
Such a great experience!!!
I would recommend Veterans United and their team to anyone looking to buy a home, they helped me buy my home, their assistance and understanding was invaluable in our home buying journey.
When others companies were telling us what we can't do, Veterans United told us what we could do, and I have my home today. Thank you for a job well done.
Every single employee included in my Veteran's United experience was a dream come true and made my first home buying experience extremely easy!
I wish I knew others that are looking for a home so that I could promote and advise them to have Joseph Bramlett and Nikki Morrison as their realtors.
