Veterans United was the best part of our home buying experience they are a team of very professional and highly skilled people that work very hard on behalf of their clients, they get results and will take very good care of you.
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I was very nervous using a company that I wasn't super familiar with, but the staff made me feel comfortable quickly. The entire process was painless. If I had it to do over again, I wouldn't change a thing.
We loved their online to-do lists and email reminders, as well as, online functionality.
Monika was really helpful in guiding me through the underwriting portion of the loan process. She was always very responsive with any questions or concerns I may have had.
To many people asking for the same thing, usually more than once, and often more than one request for the same document at once. Based on my credit ability to buy, I thought six weeks would be more than enough time for approval, I was wrong. Veterans United could not get my mortgage done in time for scheduled closing. I spoke with everyone available at the company, including a lady who told me there was no one above her, no one could help
Response from Veterans United
Hi Peter, we appreciate hearing from you. As we have previously discussed, the VA appraiser managed directly by the Department of Veterans Affairs. We do not take responsibility for third-party actions, and we understand how important it is to discuss these scenarios. We also understand how it can be frustrating when unexpected delays occur. Our commitment to serving you is ongoing and we are glad that parts of the experience were positive. It is our goal to improve, so please do not hesitate to contact us if you wish to discuss things further.
