I appreciate the promptness and professionalism of our home loan specialist and our overall experience with Veteran’s United. However, the terms of our loan changed unexpectedly due to an error on VU’s part who had 60 days to discover/communicate the problem, but was not found/communicated until 3 days prior to close. This was frustrating as our primary goal was to reduce the time line of our existing mortgage. While our interest rate was honored, the lender credit promised from the get-go was no longer honored, presumedly to offset VU’s costs associated with their error. This felt punitive. We moved forward with the refinance only because of the savings associated with the lower interest rate. Other than this upset, the overall process was easy, convenient and relatively smooth.
Easiest refi we have ever done. Closed in less than 30 days. Wow!
All home buying will be rocky at times, they did the job even during the times of not knowing what was going on in the background, things got done.
Nick and his team have continued to be supportive and helpful throughout the entire loan process
This was hands down our smoothest VA home buying experience to date (and we’ve been through the process 3 times previously). We will never use another lender again! Veterans United is always super responsive, on the ball, and just really care. Their customer service is exceptional. We actually were able to close early! Amazing experience- Thank you Veterans United!!
Outstanding company with outstanding people! They made the home buying process easy and memorable. Thank you all so much!
Both of our experiences with Veterans United have been excellent—made financing easy & stress-free
Please review Mr. Hayes and his lack of a thoroughness, professionalism and ineptness prevented this home buying experience from being a more enjoyable experience. Please re-read my previous inputs on Ms. Adams & Nikki for complete understanding of my displeasure and unsatisfactory experiences with Mr. Hayes
I was set to close several times and than canceled at the last moment several times.
Response from Veterans United
Steven, thank you for sharing your feedback and for letting us know about your experience. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
If you want a hassle free experience and want someone who will be there every step of the way, then Veterans United is the only company to go with
This was my second home purchased utilizing my VA Certificate and Veteran's United made the process very easy.
Terry has done it again! I am very thankful and happy for the assistance that Terry and his wonderful team have provided. He reached out to me to let me know that I qualified for refinancing my home. The refinance of course was to lower my already low-interest rate. This was an offer that I couldn't pass up.There is one person on Terry's team who deserves a special shoutout...
Bridget, thank you for being awesome. There was a point in the process when I wanted to give up. Since this was the first time that I have EVER refinanced a loan there was some confusion on my part. Bridget was there to ensure what to expect and when to expect it. Thank you for not giving up on me when I wanted to throw the towel in.
Working with Veterans United Home Loans was very easy and there were no surprises. This was my second VA loan and the options, process and ease of filling out and submitting the required documents was much easier than their competitors. I will recommend Veterans United to any Veteran.
This is the 2nd time I have been with Veterans United for a home loan. I have been VERY pleased with their services both times. Especially most recently. I had some special circumstances due to the passing of my spouse and my loan officer was VERY proactive in helping me clear all hurdles in my way. Everyone was compassionate and caring. they made it happen for me. I would highly recommend them to anyone! Kudos to the whole team!
