We've bought two houses so far and this will be the standard that we judge house buying going forward.
All in all working with everyone was a great experience. In times of stress, everyone made it not seem so bad. Great job to everyone on the team that work with me. Don't change a thing!
Kat Spellman was very good at responding to emails and phone messages.
Response from Veterans United
Hi Sean, Thank you for taking time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We are thrilled to hear that you had great communication with Kat. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
Try other loan specialists and you will waste your time. I have made many moves during my military career and I have never experienced the professionalism and personal concern given me by Veterans United. I contacted 3 different loan companies during this present move and none of them met my expectations except for Veterans United.
I couldn’t have asked for a better experience, every step was made simple and a knowledgeable team was there to help guide me.
Veteran's United is the best second to none. Staff and loan officer Mike Mange were awesome. They make the loan process easy and quick.
A truly well put together company. Made the whole buying experience easy and stress free.
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Jackie Cox was also one of our loan specialists and she was just as good as Taylor! She was very kind and responsive and also helped us with any questions! Both Taylor and Jackie were STELLAR!
This was my second home buying with veterans united. My first home was a relatively painless process. My second home less so. A third opportunity may not be given based off of this past experience.
Response from Veterans United
Michael, thank you for providing your open and honest feedback. We appreciate you letting us know how you felt about the experience. One of our Client Advocate team members has spoken with you but also remains available to discuss your comments and learn what may have caused you to feel this way. It is our goal to provide consistent and personable communication to everyone we serve. Please connect with us further to help us understand how we might look to improve and continue our commitment to provide outstanding customer service.
Thank you guys for your assistance I really appreciate it very much!
