Overall it was a great experince working with the United Veterans team. God bless them and were forever grateful.
This experience was so easy thanks to the team that worked with us. We are eternally grateful for the amazing and stress less experience we were able to have. Thank you!
Response from Veterans United
Hi Rita, Based on your rating, it appears we might have room to improve. We do not want to make assumptions; therefore, we invite you to connect with a member of our Client Advocate team. We value your thoughts on improving our client experience.
The beginning went well, but as we got deeper into the process they were all over the place, not clear on things and we felt we had to micromanage the whole process since we got conflicting information from each person we worked with. Hopefully they use this as a training moment to make sure everyone is educated on process and on the same page. We would not recommend them. When you work with a company to guide you through such a stressful process, one of the big investments and important purchases you are making, you expect clear direction throughout the process, which was not our experience, at all. Spoke with Charlie who is very high up in company to share some of our concerns and all he did was gaslight us and not validate any of our concerns. I looked at the better business bureau after our closing to see what was there as far as complaints, and it confirmed a lot for us that it wasn’t just us. Wish we did that prior to choosing Veterans United as we would have choosed another company to work with. On a positive note, we LOVE our house and are so grateful to be in the other side now.
Response from Veterans United
Hi Danielle, we are thrilled that you love the house earned with the commitment and sacrifices of your family, but, disappointed that the experience did not match that joy. We are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. Thank you for sharing your voice and for bringing this to our attention. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. Our team will be researching your comments to determine what our team may do in the future to help prevent a similar misunderstanding. If you wish to connect with us further, please do not hesitate to reach out for support.
Having never bought a house before, I can safely say that if I had to buy another in 30 years, I’d want this team that I had again without a shadow of a doubt! I am so happy to have been able to purchase a home with the help of such an amazing group of people who were so friendly and willing to help. Thank you all so much for everything, from the bottom of my heart. Buying a home was something I thought would be impossible 1 year ago, so again, thank you all.
Exceptionally pleased with the service I received … and I never give 10s
Home buying can be scary. Especially for a first time buyer. The team that worked with me made it painless and we closed in no time.
This is my second time using Veterans United. Both times were easy and relatively painless.
I'm so happy I was able to get a home with such a supporting team. The whole process can be very intimating but once we started it was made easy by all the knowledgeable people I was able to work with. Thank you for for assisting me with my new home.
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I could not have picked a better team.
Great team to help with the home buying process!
Exceptional
