Based on reading primarily positive reviews, my experience was not the standard Veterans United experience. My refinance eventually was closed, however, communication and transparency was certainly below my expectations. My experience involved multiple closing date delays, lack of clear communication and unexpected rate term changes. To Veterans United credit, promised terms were restored and honored, however, had I not recognized the changes had occurred I would have paid thousands more out of my pocket.
Response from Veterans United
Andrew, we appreciate your feedback on how your loan experience. We strive to be consistent with all of our veterans' experience to be the best. Your honest feedback is valuable and we thank you for sharing your voice with us. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information.
Carl is amazing
You need to give Brad Cone a raise! He's on point with doing his job and easy to work with. Hook that man up!!!
Josh and his team was very attentive and kept us updated on our refinancing process. We felt reassured and happy every step of the way.
You just cant go wrong with Veterans United. Always on top of it for YOU and that's a great feeling to know someone's there for you all the time.
Based on my experience, this process should have been a lot more customer/military friendly especially for military that could be moving to an area that they no nothing about. We rely on you to be the advocate with the level of home purchase and benefit that you are receiving on the back end. The authenticity of the overall experience is missing. I had two potential referrals and told them to do their research with a few lenders before making a final decision. Overall, my first home purchase was much better with DR Horton/DHI.
Response from Veterans United
Santita, thank you for your honest feedback on your recently closed loan. Customer service is a goal that we are always striving to achieve. Veterans United loan teams are always looking for ways to help keep that goal a top priority. We want to let our clients know that their experience is valued and special to them. Our client advocate team is always available for further assistance if you feel the need to discuss further. Thank you for choosing Veterans United and thank you for your service.
This is my second loan with Veteran’s United. Scott Davis contacted me when the interest rates plunged during the pandemic. The refinance process was smooth and easy. All we had to do was review and electronically sign the needed documents along the way and the spend about a half hour signing papers at closing.
The refinancing process was a breath of fresh air during the difficult times. Kelly Germany was very quick to contact me, and Bill Musick kept me posted throughout the process, as well as made himself readily available to answer any questions. I found that extremely impressive considering the circumstances we're facing as a nation these days.
