Veterans United should educate affiliated realtors on the well water testing process so that realtors understand VA requirements. Veterans United should also not accept a well water test and wait 5 days to notify realtors testing was not sufficient. Veterans United should also not agree to a closing day that Veterans United cannot staff.
I give them a perfect 10 for customer service
What an amazing company this is! They go the extra mile, or thousands of miles in our case.
Just like clock work! Everyone on the team was phenomenal. Great communication and every single thing was so easy!
They were great! They made the process easier than expected. They went above and beyond. I would definitely recommend them to everyone.
Totally reactive. Not proactive at all.
Response from Veterans United
Hey Brandon,
I’m really sorry to hear that’s how your experience felt. We aim to be one step ahead during every part of the homebuying journey, and it sounds like we missed the mark for you. That kind of feedback hits hard, but it’s also important—and we’re paying attention.
I'd love for my advocates to have the opportunity to understand what happened so we can look into it and learn where we could’ve done better. If you’re open to talking more, our Client Advocate team would really like to hear from you. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, and always happy to listen.
Great, made the process easy to understand
Buying a home has never been so easy. The VU team literally walked with us every step of the way! Having a team that understands the military lifestyle and goes above and beyond to help, is extremely fantastic! Austin Fuemmeler ( loan officer) and Casey Hatch (realtor) made our virtual purchase in South Dakota a wonderful experience. I truly don’t know how we would have accomplished all of this without them to assist! Great work from amazing people.
I was expecting closing cost to be less than10,000 dollars. I had a seller credit of 1500 dollars. Even with this credit, my closing cost blew up to over 12250 dollars. So in the end, I paid over 3500 dollars more in closing than I was told.
I borrowed 10,000 for closing. Had I not had some cash on hand, it's possible this would not have closed.
If the money wasn't enough issue. My attorney was notified the day of closing the numbers were changing and it was because of changes I made. I did not make any changes. Apparently, it was my insurance agency. My attorney was not happy with me because your staff initially told him, I made the changes. Not cool.
Luckily, I've known this attorney for over 30 years. It still doesn't change the fact you lied on me.
Thanks again Veterans United.
The team was fantastic to work with. They made the home buying process so smooth and less stressful!
With Veterans United, I felt seen throughout the entire home buying process. It seemed as though the team was working around the clock, weekends included. I am forever grateful for VU. If you are a veteran or service member who has unique circumstances, this is the team you want in your corner.
Top Notch service from Veterans United. I will definitely recommend this company to all my friends thinking of using their VA loan. Awesome staff extremely professional and proactive.
