Beware first time home-buyers. Have somebody that has an experienced or two.
Response from Veterans United
Rommel, thank you for taking time out of your day to share this information. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about your experience. And to assure you that all our loan officers are trained and certified to assist in every state. Thank you again for your service.
Very easy and pleasant to work with
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I would highly recommend this company as they did a very good job with documents and answers to questions.
Olivia Was excellent, truly excellent. When people do their job good they deserve to be acknowledge, when people are exceptionally great at their job I believe they deserve a raise/promotion. Olivia is an asset to your organization, and because of her and the team I will be highly recommending your organization and in the future I will definitely be a repeat customer.Olivia was always quick to reply via email/text. She was so helpfully, knowledgeable, and extremely professional.
The entire team at VU were so helpful and made my first experience an easier one... Sure much information is needed for underwriting but I knew I was in good hands and whatever was requested of me was needed to support securing my home approval! Thank you VU and Cody’s team for making my dream a reality!
Chad Bowman, Kelly and Ryan made this home purchase easy. They established an excellent communication link to the other parties involved and made them happy as well. It was even mentioned during closing that "this particular group at Veterans United were on top of it!"Thank you so much.The Serna Family
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The team at Veterans United is dedicated to making the mortgage process as stress-free as possible. The team has it all with regard to the mortgage approval team, realtor, and concierge. The 'to-do' list is awesome so you can see what you need to complete and where you are in the process. I highly recommend this company.
I've trusted VU in three of my past five home closings. This one was rough, because the underwriting process was unduly onerous and scrutinous. Still, I would generally recommend VU and would certainly recommend my loan team! They were awesome.
Response from Veterans United
Joshua,we appreciate your honest feedback and we are glad that your experience with the Loan Officer was positive. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home!
Easiest refinancing I every had.
