Veterans united as a whole is great for AD and veterans of the military but to say the least the team we were assigned was horrible. Lack of communication or concern we always had to reach out to our real estate agent instead of the people in charge of our loan. When we finally closed on our house our VU team never even congratulated us until our real estate agent sent our picture to them definitely got the feeling they’re just doing a job. Loan coordinator was terrible at answering our questions and horrible communication and near impossible to get a hold of for questions and concerns.
Response from Veterans United
Hi Colin, we value your honest feedback and thank you for taking the time to provide this information. We strive to provide consistent service across every team in the company, and we believe that we are stronger that way as one team. Our Client Advocate team would love to talk more with you about your experience so that we may take steps to improve the experience wherever possible for future clients.

VU is an amazing lender.

I don't think I would have even gone through this process without the help of Veterans United. I had never purchased a home before. I only knew that a VA loan existed. Reaching out to Veterans United changed my life. They made it simple. I had a great team. I cannot express in words how happy I am with the end result.
Thank you all.
-Mark








The easiest and informative way to purchase a home, Veterans United is the company.


Justin was so friendly and kind. He did an excellent job.



There was a communication problem where they added $15k of debt for me to pay off so I could meet the income requirements. I was not informed of this change until after I put in for a house I liked. And some other stuff like asking for excessive paperwork last minute because I moved MY money from one account to another, which I told them I had to do, after the extra money was added for me to pay. But other than that, they were friendly and meticulous about the process.


the only hiccup came while waiting for the appraisal. There was a delay there but I think that was on the appraiser. In the end, the lower than expected apraisal worked in our favor as it helped our negotation but my real estate agent was still unsure of the appraiser methodology and comparables.Veterans Unitied gave me the best rate that I could find as well which is important in the current market. I'm sure I will be talking to them again once rates finally start to drop.

Once the team realized this was a 1st time for me every one stepped up and guided me through the process.

Thank You!

Veterans United is the hands down number 1 best!!!!!! I would recommend them to anyone, the whole team was AWESOME!!!!!!! They are all invited to bar-b-q's at my new house!!!

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Jeff has been my loan officer for the last two homes and each time he has been my go to guy for every single question that I asked. Thank you Jeff and your team for your support.

Veterans United Home Loans is the best lender company we ever worked with. Everything went smoothly through out the closing date. Job well done 👍

We want to express our immense satisfaction and joy with the closing of our new home. This is the second real estate transaction we've completed with your team, and we can assure you it won’t be the last. From our initial inquiry to closing day, your team was prompt, knowledgeable, and always ready to answer our questions. We couldn't imagine a better experience with any other company. The transparency throughout the entire process, including rates and realistic closing dates, was invaluable.Thank you again for everything. We look forward to working with you on our next move.The Sullivan’s



My team was there for me every step of the way. From finding my dream property to closing on it. They knew the ins and outs of VA loans and process. This isn’t my first home but my first time working with Veterans United and it was night and day different. I would never use anyone but them again and if possible I would use my same team. Thank you isn’t adequate for the job they did. I will always love Veterans United for the work they did and would recommend anyone I know to choose them.


