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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,499

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

I've worked with Karol at Veterans United for years and she's done several loans for me. She can always be counted on to get the job done! Fantastic service and diligent efforts in getting our loans closed (particularly difficult cases too!). I highly recommend Karol for all VA loans!

headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend

Best service you could ask for.

headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
Would Recommend

I was in a tough situation and she worked very hard and fast

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

We have used VU complete service original purchase and refi. We also used VU recommended real estate agent. All aspects of our transaction went without a hitch. Great Great service and communications.
Thank you again
Seely

headshot image of CJ Bommarito

Loan Officer: CJ Bommarito

NMLS# 1995169

5 out of 5 Stars
Would Recommend

No randy and series been really good to me and consider them more like friends it's been a little bit of a year but they always get with me and handle my issues and quickly

headshot image of Randy Groner

Loan Officer: Randy Groner

NMLS# 2007722

5 out of 5 Stars
Would Recommend

Not only were they able to get us no payments for the holidays, but they were also able to drop our house payment substantially that will really help us out through the next year with our finances. Especially being a family of six with the oldest being 13 helps out big-time.

headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend

Overall, my experience with Veterans United was outstanding. My loan team made the lending process as straightforward and seamless as possible. I would definitely recommend VU to fellow veterans.

headshot image of Corey Jackson

Loan Officer: Corey Jackson

NMLS# 1503004

5 out of 5 Stars
Would Recommend

Veterans United was fast and efficient. The team was very informed and communicated every step of the process. They took care of all the heavy lifting, all I had to do was sit back, pick a home and sign paperwork when needed.

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend
headshot image of Taylor Webb

Loan Officer: Taylor Webb

NMLS# 2036496

4 out of 5 Stars
Would Recommend

Shantel Dooling truly cares about her clients, and it shows!

headshot image of Shantel Dooling

Loan Officer: Shantel Dooling

NMLS# 2344264

5 out of 5 Stars
Would Recommend

So quickly he was able to get us a new lower rate.

headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
Would Recommend

I really appreciate all the help from the team! It was so easy and I know it was because they were really dedicated to helping me get into my new home. I am thankful for the hassle free experience and will always recommend them to every veteran I know who would like to buy a home.

headshot image of Zach Ward

Loan Officer: Zach Ward

NMLS# 1828991

5 out of 5 Stars
Would Recommend
headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars
Would Recommend
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

This is my third times working with Josh, and that explains a lot about his service as a loan officer. He always make time for us, and his responses are very quick. I would give him more than a 10 for sure.

headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend
headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend
headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars
Would Recommend

This was a very easy process thanks to VU. The hardest part was sitting in the lawyers office signing all the papers. Blair was another important person on my team. She helped me with alot of the process and I think she deserved recognition as well. I just want to say thank you for making me a home owner and for making the process easy.

headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
Would Recommend

I highly recommend the use of their services. The professionalism was on point and was able to answer all questions I had.

headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

4 out of 5 Stars
Would Recommend

Only thing that kept the team from getting 10's were some last minute issues / lack of communication that ended up costing us a good amount of money.

headshot image of Bill Bales

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend
headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend

Thank you all for your help!!!!

headshot image of David Philips

Loan Officer: David Philips

NMLS# 1452335

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5 out of 5 Stars
Would Recommend
headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

5 out of 5 Stars
Would Recommend
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend
headshot image of Felecia Z. Solomon

Loan Officer: Felecia Z. Solomon

NMLS# 1145004

5 out of 5 Stars
Would Recommend
headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend
headshot image of Christopher P. Solomon

Branch Manager: Christopher P. Solomon

NMLS# 796629

4.5 out of 5 Stars
Would Recommend

The team answered all questions I had. They were very professional yet friendly and made the home buying process very smooth.

headshot image of Nathan Corley

Loan Officer: Nathan Corley

NMLS# 1113688

0.5 out of 5 Stars

First off I’m glad Mitchell is a new father and wish nothing for the best for him and his family. As far as Mitchell handling this whole process, it was absolutely frustrating and just plan unprofessional. He just left for about a week. No Notice no communication no nothing. We even had to push our closing date back almost a week because well nobody, literally no one responded to us?? I deeply regret doing business with veterans united.

Response from Veterans United

Hi Chris,

Thank you for sharing this feedback, and I’m really sorry for the experience you had. It sounds like the lack of communication, especially around such an important milestone like your closing date, caused a lot of frustration—and that’s not the kind of service we want to provide. You deserved better, and I apologize that we didn’t meet those expectations.

My client advocate team would like the chance to dig into what happened here to see where we went wrong and how we can prevent this from happening in the future. If you're open to it, please reach out to us so we can learn more and work toward a resolution. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're available Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.

Thank you again for bringing this to our attention, and I’m truly sorry for the hassle this caused during your homebuying journey.

4.5 out of 5 Stars
Would Recommend
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

More Reviews

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