This went from a purchase of a family house that's been in the family since 1947 to a Home Equity after my father passed very suddenly. Chris and team did a fantastic job helping me and being patient dealing with multiple states as we switched things around. I highly recommend Chris and team to anyone that will listen.
If you want to close on a home stress-free, this is not the company to go through. We were jumping through hoops the entire way. Promised to close earlier than original date and thay didn't happen. Issues with paperwork and communication the whole way through. Look for a different va lender this group is not worth the hassle.
Response from Veterans United
Hi Jacqueline,
I’m really sorry to hear that your homebuying experience with us was full of frustration. We know how stressful the process can be, and it sounds like we added more hoops to jump through than anyone should have to deal with. I understand how disappointing it must have been, especially with the delays and communication issues you mentioned.
My team would love to look into what went wrong here and see if there are ways we can learn from your experience. If you’re willing to share more details, feel free to reach out to our Client Advocate team at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, but you can contact us whenever it works for you.
So glad I have the support of Veterans United!
Create a folder for areas with everything that is required such as inspections, even if you don’t have to do them, it’s better to have them on a list then to get half way through the process and get blindsided by them , other then that I had a great experience, they worked there butts off to get this loan closed early which I am forever greatful for
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Had numerous contacts with Bettina Kidd and she was also extremely helpful with making sure I completed all the paperwork properly.
Everybody I delt with was extremely helpful and friendly.
A great experience all around. We are repeat customers now (second time) and I wouldn't hesitate to go with Veterans United again. Even when we were shopping for interest rates, my husband and I discussed that the *experience* is very important to us too. Home buying is stressful, more so for folks like us who are deeply risk-averse. Our Veterans United team made the experience so much better! Thank you!
