Best home buying experience I've ever had and the easiest. 10 out of 10 stars!!!!
Do an all around better job in the future. I will be sure to tell every veteran I know to use a different lending company if possible.
Response from Veterans United
Brandon. we thank you for sharing your feedback openly and for giving us an opportunity to learn more. One of our Client Advocate team members has already begun to research your comments, and remains available for more information. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers. Veterans United Home Loans always strives to deliver great service while helping veterans and service members use their loan benefit. If we fail in that goal, we want to know everything about what happened so that we can review for potential training opportunities.
I can’t say enough about what a great experience I had with everyone involved in my transactions. It made the whole journey enjoyable from start to finish. I highly recommend VU for any veteran trying to buy a home. VU will go to bat and make it happen for you with the lease amount of stress as possible. Thank you VU!
I was a bit disappointed with the underwriting process delaying the closing of my home. From what I can gather, there was unnecessary review of my business finances the day before I was scheduled to close and it was very inconvenient. This is significant b/c my business income is in no way tied to the financial qualification of my home loan. I had scheduled to take over utilities and had important mail/packages delivered my new address, and was forced to reschedule appointments that had also been made for the weekend that was lost as a result. I was under the impression that my financial readiness was determined at the beginning of the process, and it seemed to me the underwriter (specifically) was seeking to create problems where none clearly existed. Other than that detail, the process of purchasing my home with Veterans United was excellent and I will be recommending VU to other veterans I know.
My experience with Veteran United was good.
Amanda Leger acted in a manner in which other transaction coordinators should strive to emulate. It didn’t matter the time of day or task at hand, she could always be counted on to answer a call, respond to an email, or reach out to outside entities in order to allow us a smooth buying experience.
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If you're a veteran, you owe it to yourself to get in touch with the wonderful people at Veterans United. Their focus is truly on serving those who served.
This is the third or maybe forth time I have worked with Kyle Gardner on either financing or refinance of my home. I really enjoy working with him. If there have been any problems and I contact him he is alway back to me in no longer than a day. The process is pain free and the portal they use to get documents to you work great. Lets you know where you are in the process. Would give them a 10 on everything but did have a little problem during the closing process. I will if need be go to them if I need refinancing or were to buy a new home. Great Company and Great people...Joe Bussard
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My overall experience with you guys has been amazing!
Tyler Oakley was exceptional, professional and extremely knowledgeable throughout this entire process. He kept us informed, responded to calls/emails within a few hours every time and always made us feel like we were being represented by the best. I have already referred people to Tyler/Veterans United because of our experience. Thank you for everything!!
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Experience first-hand why 372,304 homeowners give us a perfect score!
Just do what is asked and before you know you will be closing
Thank you for all the help and my new home!
Jennifer and the team were exceptional and very professional.
This company was incredibly helpful during a stressful time. Their task list on the website is incredibly organized and I never had a doubt on what I needed to do and when. They also set me up with a Realtor the same day they contacted me. If you are nervous about buying your first home, this company will do everything in their power to help that. I absolutely will recommend Veterans United to anyone I meet.
