We did close 04/24/2020 on our dream house but the experience to say the least was one we never want to go through again nor would we want any one else to go through. Our lending team was unprofessional, non collaborative, and so disconnected from our house buying experience. Most of the information we obtained about the VA process came from the FB pages of many veteran home buying programs and other outside sources not directly from our lending team. At some point during the process we experienced our loan officer (Jason) being rude, disrespectful and on many occasions he acted as if he were doing us a favor. He never built a rapport with us which made it hard for us to trust what he was telling us nor did it help us to believe that he did the best he could do with our loan. He never advocated for us in fact he wanted our realtor to withdraw our contract when we hit our first bump In the road (but Marilyn Mills believed in us and didn’t give up on us). I read on your(VU) FB page some of the experiences that people have had with their lending team especially their loan office but I am sad to say that was not our experience, no where near it. Maybe a little cultural sensitivity training could help or retraining course on professionalism. And it may help to remind oneself about why they chose to help Veterans obtain a home using their VA benefits.....
Response from Veterans United
Freddie, thank you for your detailed feedback, and for contacting our Client Advocate team. We remain available to answer any follow up questions or concerns you may have.
I would highly recommend Veteran's United for VA home loans. When using your VA benefits, having an expert manage any transactions can not be overvalued.
I cannot overstate how awesome Luke Whaley and his team have been. He is extremely efficient, dedicated and AVAILABLE AT ALL times. Whatever you guys are paying him, it’s not enough. People like him grow your company and he is the epitome of the great customer service of Veterans United.
Veterans United jumped in and saved me from a bad lender that what non-communicative and highly incapable of delivering me to the finish line. Veterans United took a bad situation and turned it around overnight. I have told all my friends who are looking to buy a house to go through Veterans United.
Andy Strubel and Brandon Levy are the best and most professional people to work with. Such a great experience using Veterans United once again!!
Veterans United Home Loans was totally dedicated to making sure my home buying experience was a good experience. I would recommend them to others seeking to purchase a home .
Forest and his team were 5 star rated in my book. They were there night and day for me. No question went unanswered. You can not go wrong working with Veterans United ask for Forest.
I couldn’t have asked for anything better!
Because of my experience with Veterans United Home Loans and my Loan Specialist. I would highly recommend anyone seeking a home loan to use them.
Ready to see for yourself?
Experience first-hand why 340,851 homeowners give us a perfect score!
As first time homebuyers, I never thought that Veterans United would be so easy to work with. Sarah was from start to finish beyond helpful with every question we had. There agent coordinator Gina got us in my eyes the perfect agent to help us find the home that we were looking for. And the respect they give to veterans is beyond outstanding. THANK YOU VETERANS UNITED
Overall a great experience and solid professional team at Veterans United!! Many times over thanked me for my service to this country and I’m humbled for that !
Kris Ball kept us in the loop the whole time. He was very quick in getting everything together such as our pre-approve letter and keeping us on track. He kept checking in on us and gave us advice and information when we needed it. Kris made this home experience great for us and I would highly recommend him!
Using Veterans United was quick and simple trying to use my VA benefits before I was often encouraged to switch to a conventional loan.
