Altogether, our home buying experience was a smooth and quick as possible due to the efforts of our "Dream Team".
Do what you say you're gonna do!
Response from Veterans United
Michael, We wanted to reach out to you on your loan process. We understand that the process of buying a home can be discouraging at times. For that reason, we are always looking to support your customer experience with excellent care. Our Client Advocate team is always eager to listen and take action whenever possible. Thank you for choosing Veterans United.
Thanks it’s all I can say for an easy process that’ll help us save a ton of money in the end.
Thanks for everything!
Thanks for all the hard work that helped make my home buying experience easier!
Although purchasing a home is a stressful experience, Veterans United made it a very pleasant experience from their end. The agents are very knowledgable and punctual. They are always there to answer any questions or to deal with any concerns that we may have had. Documents submitted were always reviewed and accepted in a very timely manner which allowed the process to move forward quickly and smoothly. Overall, they were a huge help and a joy to work with. Very pleasant & courteous staff. Thank you very much Veterans United for being our loan servicer. We would definitely consider using you in the future, and absolutely recommending you to other Veterans in search of a new home.
Loan officer was great, but under writing was a bit nerve racking they wanted to know every little detail of my life and work. But it was well worth it in the end
great tag team effort but the group
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We are so happy with Veterans United they have done a great job!
We only had a couple of hiccups during the process. We were surprised when the VA would not accept a signed contract that we are purchasing new windows and required us to scrape and paint all 23 windows during January and February. But we got it done. That was not Austin's fault.
My other issue was after all the paperwork was signed in front of the notary, we were told the funds (we took out for the refi) would be in our bank after 3 days and it was not. Austin had to follow up to have the funds pushed through.
They are a good group of people and really work with you.
DO NOT USE VETERANS UNITED or FATHOM REALTY! Please go to someone who will have your best interest at heart. With this company it’s about pushing you through. My loan were sold 18 days after closing and I still do not have my closing papers.
Response from Veterans United
Linda, Thank you for letting us know how your loan process has gone. We value all feedback from our clients to improve and train our staff to assist with communicating and informing. If you have any questions or concerns please feel free to contact our client advocate desk. Thank you
