Great to work with!
I won’t say that I would go through this again, But if I did I mean if I really had too, I would request My Team!!!
My team was fantastic and I couldn’t have asked for a better experience as a first time home owner. I was very fortunate to have the team I did.
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Experience first-hand why 353,648 homeowners give us a perfect score!
Very nervous about the whole idea of purchasing a home. They made me feel at ease on everything and Andy was knowledgeable and helpful with all the questions I had.
Veterans United was there for us from beginning to end, kept us informed and we so appreciate all they did to get us into our new condo!
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Experience first-hand why 353,648 homeowners give us a perfect score!
Kind, helpful, quick to respond. Great service.
Awesome
Awesome team and made entire process smooth!
My loan officer, Darin Jobe, is very straightforward, friendly and efficient--Thank you Darin! He made the process easy and figured out any bumps on the way
The whole team of Steve Mackenzie and Holly. We're excellent
Little to no contact. Confusing process. Changing requirements.
Response from Veterans United
Hi Robert,
I’m really sorry to hear that communication felt lacking and the process came across as confusing. That’s not the experience we aim to provide—especially when navigating something as important as a home loan. If requirements were changing without clear explanation, I can only imagine how frustrating that must’ve been.
I'd really like for my team to have the chance to dig into what happened so we can learn from it and do better moving forward. When you're ready, our Client Advocate team is here to listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but please don’t hesitate to reach out anytime.
