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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

348,555

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 348,555 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

Loan Officer: Shea Mankin

NMLS# 1455338

5 out of 5 Stars
Would Recommend

Loan Officer: Jacob Moore

NMLS# 1881956

5 out of 5 Stars
Would Recommend

Loan Officer: Harris Giger

NMLS# 943094

4 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Sieker

NMLS# 1244559

5 out of 5 Stars
Would Recommend

Such a great place for a home loan. Quick to answer questions and really walk you through the process.

Loan Officer: Jeremy Anderson

NMLS# 1493972

3 out of 5 Stars

Charged me for things you didn't have to charge me for, pretty misleading about being affiliated with the VA or Veterans and you have zero affiliation with the VA or any Veteran Service Organizations, and quickly finding out how bad the rate I got from you is. On top of all that, your concierge service is pretty bad - said my change of address was completed and I found out it wasn't. Your portal overall was pretty seamless and easy to use, but I'm sure that will be duplicated by many in very short order. You helped me get a home, which I have some gratitude for - which is why you get a 6 and not a 1.Overall experience - feels like one of those car places right outside of Fort Hood. Trying to take advantage and make money off of us instead of actually being of service.

Response from Veterans United

Thank you for sharing your open and honest feedback Robert.

Veterans United Home Loans is a private mortgage lender, not affiliated with or endorsed by the Department of Veterans Affairs or any government agency; this is noted on all of our advertisements, social media accounts, and our website. While the VA guarantees a portion of each VA home loan, the department relies on individual lenders, like Veterans United Home Loans, to actually issue the loans. We certainly encourage people to shop around with several lenders to find the best deal for them! We realize that interest rates can vary from lender to lender and is one of the most important factors in your home buying decision. As far as fees go, the VA allows lenders to charge up to 1% of the loan amount to cover origination, processing and underwriting costs. If the lender is charging the 1% fee, they are not allowed to tack on additional charges for things the VA basically considers overhead. Our goal at Veterans United is to help create the best situation for yourself and your family.

A member of our Client Advocate team is available to speak with you further to discuss other aspects of your experience and ways we might improve our service.

5 out of 5 Stars
Would Recommend

Loan Officer: Brad Strubel

NMLS# 1392166

5 out of 5 Stars
Would Recommend

Loan Officer: Neil Hansen

NMLS# 1766788

5 out of 5 Stars
Would Recommend

I highly recommend using Veterans United when buying a home. They make it a very easy process and do not try to hide anything

Loan Officer: Solibel H. Ramos

NMLS# 110667

4 out of 5 Stars

Loan Officer: Kristin Riney

NMLS# 1402291

5 out of 5 Stars
Samuel H. is Through the Roof!

Veterans United made it easy and special from preapproval to closing day. Tell Rob Riggle I'm ready for my commercial!

Loan Officer: Danny Freeman

NMLS# 1721091

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend

Ask questions… Veterans United will navigate the pre-approval process right through closing with great information and will help ease tensions as relocating and moving your lift is hard enough.. 10 in my book

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Loan Officer: Whitney Brown

NMLS# 1122765

4 out of 5 Stars
Would Recommend

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

I can't say enough about Veterans United.
They honored the fact that I am a veteran from day one. The entire team is amazing. I applied with other lenders, and did not qualify from the onset and was dismissed. When I applied with Veterans United I had less than stellar credit but Brooke Roberts stepped in and gave me financial advise to help qualify for the loan. Once approved Jeremy Henry, our loan specialist stepped in and talked us through the next steps of our loan process. He is knowledgeable, courteous and so friendly. Down the stretch loan coordinator Stephanie Vossen took us through the finish line seemlessly. She made sure all our documents were in order, fielded all kinds of questions during all times of day.
The entire teem worked tirelessly to help my family achieve our dream of home ownership. They seemed more like family. I highly recommend Veterans UnitedSemper Fi !!!!

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend

Top notch service and very friendly!

Loan Officer: Lee Sattler

NMLS# 834004

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Schmidt

NMLS# 1434950

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Czerwonka

NMLS# 1073284

5 out of 5 Stars
Would Recommend

Loan Officer: Shawnee Holsten

NMLS# 2055995

4.5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kirby

NMLS# 2010844

5 out of 5 Stars
Would Recommend

If I could rate above 10, I would definitely.

Loan Officer: Zachary Debord

NMLS# 192560

2.5 out of 5 Stars
Would Recommend

only thing I can say is you have to have ALOT of patience. They make you jump thru alot of hoops per say. The underwriting team is too tough. And don't ask for everything in the beginning. They made it go on longer then it should have. Overall we were very frustrated and was ready to give up. So was the seller.

Loan Officer: Marlon Galbreath

NMLS# 1329978

4 out of 5 Stars
Would Recommend

Communication between myself and my Loan Coordinator, Rachel, seemed to be a constant issue. When she was able to be reached she was very pleasant and very helpful, however I had to reach out to her via phone call or email several times in a day, and often times found myself having to contact Ryan with my questions.

Loan Officer: Ryan Schuermann

NMLS# 1640099

5 out of 5 Stars
Would Recommend

Loan Officer: Robert Schaedel

NMLS# 2059882

5 out of 5 Stars
Would Recommend

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Would Recommend

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
Would Recommend

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend

Loan Officer: Jason Bals

NMLS# 1599125

More Reviews

See all 348,555 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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