I have worked with other home loan businesses in the past and this one does stand out above the rest. Very professional and friendly service.
The people at Veterans United were very professional at all times, able to answer any questions I had promptly and accurately. They got the important job of helping us purchase a home done with a minimum of stress. We are very grateful for their help and would recommend them to anyone who needs a mortgage.
My Veterans United Representative was polite, personable, and professional. He remained in contact throughout the process and put me in touch with other team members whose sole intent was to provide the best information available so I could make informed decisions. Team members did not try to find ways to sell me on unwanted or unnecessary goods and services. Instead, they first listened to my goals and intentions before presenting options to best match those desires or asking about additional interests.
Veteran's United was an absolutely great experience! The entire team involved worked frantically to get me closed on the scheduled date. My final approval did not happen until the day before closing. From that period on it was a mad race to meet deadlines. When I say a mad race, it truly was a mad race! Each entity involved, from the title company to the lender, to the county recorder had some type of deadline to meet in order for me to close on the scheduled Friday. Without everyone working frantically, I would have had to wait until the following Monday to close. There was tension amongst many because some things literally met the deadline only seconds before cut off. I just can't say enough about how everyone pulled together for me and my family! We were moving into our new home over the weekend instead of waiting until later. That would not have happened if they did not care. Awesome! Just awesome! Words just can't express!
Mike Mange has a team of individuals that are all professional and thorough in their roles and responsibilities to the client. As much as is expected of the military member, they try to provide the same in return as courteous and prompt service. I don't think I would wait more than a minute for prompt response from Shannon. Timely, precise, and able to deal with varied situations. Mike's team is adaptable in various situations and for that I appreciate their professionalism and for working with me. Thank you.
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From the people to the interest rate to the final closing of our new house, I can't imagine a better experience with any other company!
Streamlined process from beginning to end. It was easy to get things done via email and phone which is important to us.
Watch out for additional cost, I received an additional cost of $1,600 that was not on my disclosure paperwork. When at the closing, the title company told me I was paying more for the loan than originally stated; this additional add on was from Veterans United. I then called my loan specialist at Veterans United, while sitting at the closing, and he told me that they had to do that because it lowered my interest rate from the original first disclosure. When I checked they were both the same interest rate; I believe this is a scam to get more money from you because they have you when at the closing. I have found out that they are to disclose everything 3 days before closing; this was not the case. Considering turning over to the state attorneys office.
We loved working with VU. They treated us as if we were their only client. Always had our best interest at heart. We recommend everyone to partake in the Best Home buying experience with Veterans United.
Couldn't ask for more dedicated loan specialists. These guys/gals are on point! They defiantly made buying my first home an easy day!
I had never purchased a house before so to be able to work with a company like Veterans United was priceless. They walked me through the whole process and explained everything as we went through all the steps. Brent was looking out for my best interests and helping me buy my 1st house for my family.
chris Solomon helped us from day one on our home mortage, We could never have done it without him
I will recommend veterans united to all of my va friends and will highly recommend they use Nick. I just can't thank you enough. Merry Christmas and Happy New Year.