Great quality and best experience.
Be prepared to go over some significant and overly redundant hurdles. If I had one recommendation for Veterans United it would be to simplify your underwriter processes, by not making things so restrictive; especially when your customers are already in a very restrictive (COVID) environment. Supporting businesses, such as locations with a Notary, to include the Title company was closed from public access. Unless an appointment is made far in advance, basically buyers are having to conduct business through slots in the entry door. As for a notary, luckily I was also buying a car and the dealership had a Notary available; it was our fourth stop location in search for one.
I was skeptical of an online mortgage company but I was very pleasantly surprised and impressed at the level of communication Veterans United is able to maintain with customers.
Janeanne really took the time to explain the process and kept me abreast every step of the way.
Overall, Christa and I are very pleased. We couldn't have asked for a better agent or a team of financial staff to help us find our dream home. Thanks!
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The above folks made this process possible.
I do not leave favorable comments easily. These days, it is so difficult to find excellent customer service. I am more than pleased to announce it still exists! Veterans United is 100% head & shoulder above any other lender I have ever dealt with. Greg Heins and his entire team were very supportive, informative, and always available! Thank you Greg, Caitlin, and Levi! I received a loan for my dream home in record time with absolutely NO DRAMA. The team was there very step of the way. I would even call Greg on his days off and he would answer my questions and alleviate concerns while in the middle of having his own home renovated (sorry about that Greg). Other lenders need to copy Veterans United's business model if they want to be more successful. I cannot thank you guys enough!!!!
Our overall experience with Veterans United was Good, yet we failed to see the difference between using this company or another lender. While we were assigned a "Loan Coordinator" Sammie, We again failed to see what her specific job was. When asked questions she tended to just refer us to Scott, even when it was in regards to email's that she herself had sent us. It seems as not the best practice to have two people as point of contacts when the other person does not seem to have answers or you can never get a hold of.
I would absolutely recommend Veterans United to my friends and family. The entire team was superb. I cannot thank Bill Musick enough for his assistance and diligence in getting and making this process as stress-free as possible. He communicated promptly and answered all my questions in detail. I worked with Bill on my initial purchase of my home 5 years ago, and reached out to him for this last transaction refinancing to a lower rate. I am very pleased and blessed to have received outstanding service and would highly recommend Bill and his team to anyone looking for his services.
Awesome experience, made it easy when overseas. Thank you!!!
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Sam is amazing
