I had a very good experience working with Veterans United. The staff is professional, knows what they are doing, very caring, pleasant, and easy to communicate with. Recommend to anyone looking to buy or refinance.
Our loan specialist was fantastic, I changed my mind multiple times during the refinance process and I also called him during weekends and holidays..... (When normal folks would be enjoying a day off).... He always took my calls and or sent me a text message to answer a question. When something needed to be done to expedite things he let us know right away... I have held a traditional mortgage for over 20years and I wish I talked to this group sooner. I'm very happy with the customer service from Veterans United. Thank you guys & gals!
As I have previously written, Todd and his entire team were always friendly, responsive and informative. And always delivered information in a timely manner. They kept me right on schedule, though I never felt pushed.
They interceded for me at all levels of the entire process so that I always felt I had an entire team behind me. Highly recommended.
Jacob was extremely helpful, professional and very nice to work with.He made sure that we understand the process. I would highly recommend him as his follow up was quick if we had any questions.
Do extensive research into the process beforehand because they will assume you know everything already. Don’t compare them to other companies, they don’t like that. Be prepared to spend an obscene amount of money.
Response from Veterans United
Thank you Mark for sharing your voice with our team. We agree that doing research is in the best interest of the veteran. Our loan specialists are trained and well versed in the VA home loan. We take great pride in being the number one VA lender in the country. Although we cannot change your recent experiences, we can use this information to train and sharpen our communication skills further. Thank you for choosing Veterans United and thank you again for your service.
I have worked with John and Veterans United on three separate occasions. In each instance, John and his team always made sure I understood every step of the process. I have been so impressed with his and his team’s knowledge, professionalism and honesty when it comes to VA mortgage loans and refi loans. John is an excellent communicator and delivered on his promises of all the dates during the process. He also has a wonderful personality and I really enjoyed working with him. I would recommended him & Veterans United to any eligible family or friend.Once again, thank you John for your amazing service, knowledge, professionalism, and most of all, your honesty!
I would (already have) recommend Alice and Veterans United to anyone!
Took care of minor issues quickly and kept the process on track. Nice job!
Very easy and upfront process
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Veterans united was great theough the entire process of homebuying. With three kids and full time jobs, we had to work on a tight schedule and they worked with us every step.
Best place to get a home loan, hands down!
We're sill waiting on our signed and notorized closing documents. The copies provided to us at closing didn't have signatures. We had a couple of credit errors reflecting on credit report since the onset of credit application that I discussed with Ross. He assured me that we finalized only one loan. I have disputed wrong SSN ending in 5186 and correction of current name and address with the Credit Bureaus.
The entire Veterans United team has been great to us, and at this point we would also like to extend our appreciation to Tyler Haddad, Misty Ransdell with a special note of thanks to Chelsea Krattli for being the great sales person she is in terms of getting us onboarding with VU.
