Amazing support from the whole team - start to finish.
Having so many people asking for the same information was disruptive, confusing, and did not seem to be in our benefit. team members giving false or outright misleading information was a struggle. Satey yates and our own independent broker seemed to be playing catch up and damage control more often than communicating effectively. This place a great deal of stress on our family. At the end of the day we got our home 2 months after initial closing dates and thousands of dollars to lock our rates in over this time. This was by far my worst experience purchasing a home out of the 7 i have had. Hiccups including new termite inspection required by the VA, ON EVERY BUILDING EVEN OUT BUILDINGS, the well needing to be treated. And the reinspection and reinspection fees. I really feel that the team could beneift from some training and identifying a spokesperson to be soley in communication. And SHARE information. Otherwise what is the point.
Response from Veterans United
Hi Andy,
I’m really sorry this was your experience. Having to repeat the same information to multiple people, receiving conflicting guidance, and feeling like others were left in damage-control mode is incredibly frustrating. I understand how that lack of clear ownership and communication would place a heavy amount of stress on your family.
A two-month delay, added costs to keep your rate locked, and repeated inspections is a lot to shoulder, especially when you’ve been through the homebuying process before. While some items, like VA-required inspections or reinspections, can be part of the process, that doesn’t lessen how overwhelming it feels when expectations aren’t clearly explained or shared across the team.
I appreciate you being honest about where things fell short, including the need for clearer communication and better coordination. I’d really like our Client Advocate team to review what happened and hear your feedback directly. If you’re open to it, you can reach them at 1-800-212-5200 or ClientAdvocate@vu.com. They’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Thank you for taking the time to share this. I truly wish the process had been far smoother for you.
Sincerely,
Claire S., Client Relations Manager
This is the second home I’ve purchased but my first time going through Veterans United and I was dreading this process from my previous home buying experience. Tyler and his team were absolutely amazing from start to finish. They kept me updated on absolutely everything and made the process pretty much effortless for me. I would absolutely recommend Veterans United to any service member and veterans out there looking to purchase a home.
Team Haley was awesome.
Let's start with I was not even expecting to get approved for any home at all and I was very discouraged. I told Joshua my story and this man went on an mission that no other person would have ever done for me and my family. Joshua's efforts not only got us approved for a home, but got us approved for our Dream Home, Our Forever Home!!!
If it were not for him and his team we would still be living in a trailer that the VA stated should be condemned.... Joshua has ended a nightmare chapter in our story and on the next page is the grand story book ended that I wish everyone could experience.Thank you Joshua and the team at Veterans United.
very simple and being a very busy person I appreciated the in person signatures being done at my home.
Hands down the best experience purchasing a home we have ever had. Even our realtor was impressed and she has been in the real estate business for 38 years!
Seamless process, with an abundance of guidance along the way.
The process was smooth and the team made sure I was informed on all aspects of pouring home
John Mowery and Michelle Z did a fine job with me.
This is my 3rd house with this team. While I am finally in my dream home if I wanted a 4th I would not hesitate to go with this team. The whole experience was amazing and my favorite part is I dont get calls from other vendors trying to sell me their morgags.
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Very organized and accessible. Great staff. Moving today has become so much more difficult than it was a few decades ago and Veterans United made this arduous and sometimes frustrating process so much easier.
I would definitely recommend Veterans United to any veteran buying a house. The interest rates were fair, the staff easy to work with, and the entire process was well organized and competently curated.
Don and the crew are the absolute best! I have been so happy dealing with your team and going through the process so painlessly.
