It was a positive experience to be able to complete most of this process online.
Great service
They are the best and I wouldn't recommend any other place for veterans
Ted richardson and Michael butrum helped alot. We had kind of a rocky road but they guided a d help very well
Poor customer service. Poor communication or lack thereof. When we were finally able to reach someone, they rushed us as if we were imposing on their busy schedule. Numerous attempts requesting a phone call back ended up with text messages or emails. Voice mail re-directed to the team, but the option once selected forwarded me to another voice mailbox. We did not close on time, even when we established a date due to paperwork errors. These errors led to additional charges. The bottom line, communication here was entirely broken throughout this process. I expect a phone call back when you say you will call back that day or after. If problems arise, I should not be finding out days after it was identified.
Response from Veterans United
Mitchell, we're sorry to hear you didn't feel as if you were our number one priority. While we are helping many Veterans, we pride ourselves in offering personalized service and providing clear and timely communication. Our Client Advocate team will be reviewing your file to find areas in which we can improve. Please feel free to reach out with additional details if needed.
David Llewellyn and his team were amazing. Always a pleasure to work with him. Always responsive to questions and very helpful.
Always a top notch company that does an extraordinary job!
Overall team work was great from start to finish!
Mrs. Wissmann was professional, in gagging and knowledgeable. I felt very confident in her abilities in handing all my mortgage questions.
Everyone is helpful and professional. I am busy at work and often don’t have a lot of time to talk. Tim always recognizes that and is brief and quick to the point. I appreciate the understanding and consideration of my time.
My experience with VU and the home-buying process has been outstanding. Very easy user interface and great customer service for veterans trying to navigate the home-buying process.
To many closing tables (5), I lost earnest money, KW was made to pay for a survey that was requested by Veterans United, that is just wrong, the disorganized loan officer,I think he needs to be retrained, very unprofessional, the original contact was 0 down NO closing, seller's pay closing! Instead it was put on the end of the mortgage note, which took the mortgage to the same amount of the appraisal. I think that one of the co-owner needs to respond. James Garrett Shalom
Daniel Lowes was very helpful through the whole process. We knew nothing about buying a house, so he helped us through every question and walked us through everything. I will be recommending "vu" to any of my fellow vets that are in the market.
I have great experiance with both of my representetives. They are both very knowledgeable and very friendly.
