Excellent Service form beginning to end!
I think you all did a really good job with my loan. Glad we were able to work out the little glitches through the process.
I would recommend veteran's united to anyone who needs an educated and competent team. I want to thank all of you and God bless.
The service our Veterans United Team provided was exemplary! The communication from our Team and the ease of use of the online portal provided for a straightforward and seamless closing. Communication is key and this Team truly delivered! Thank you for one of the best experiences we have had purchasing a home!
Just so happy to finally have the home we’ve been waiting for.
Ryan and his team were a dream to work with. The team at VU was always so willing to help and answer questions, even enquiring with me when they had suggestions for the home-buying process. I would recommend this team to anyone. 11/10 rating in my book. Thanks again Ryan and all who were involved with my first home!
Overall I had a great experience through Veterans United! I will and already have been recommending you guys to other people!
Veterans United has been amazing to work with. They have exceptional teams and my loan officer was top notch. I would highly recommend this company for a VA loan.
My opinion is that veterans united is the best mortgage conoany a veteran could use. That opinion is based solely on my experiences with Rob and his team. Your organization owes those hardworking employees, for the impression they have have given me. They definitely deserve a bonus or raise for their efforts.
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I really enjoyed working with Veterans United, Jake and his team did a great job of making the new home buying experience an easy and enjoyable process while getting me the home of my dreams.
Thank you!They even sent lovely gift for my pets to welcome them to their new home!
We are glad to work with VA and with our loan officer Nick. All the questions that we asked were answered with patience. The process was easy and without any complexity.
I am grateful and blessed I was able to close on this loan. I feel that the team including the supervisor never owned up to the mistake that occurred with my loan process. We’re all human and it happens but for the supervisor to call me and not be apologetic with the process that there was not accurate information given to me was and is upsetting. I’ve used this company on my last home and had a great experience which is why I went with you all again. Based off of what occurred during my closing I would not be staying with you all long term and because I ended having to pay my sellers $1000 a week to extend the contract by two weeks I felt I had to seal this deal or I would’ve been out of even more money. I never was dishonest in this entire process and when the issue occurred where the loan wouldn’t finalize due to the proposed VA letter I was not contacted during that process it was as if no one at VU cared and it was written off as if it’s not their problem. All I can say is do better, be completely honest upfront instead of just trying to just make money. This is real life and this situation could’ve really put someone in a horrible financial bind or homeless. I had to jump through hoops on the VA side to get this closed and although I’m grateful when I actually drove to the regional VA center there was a supervisor there who sympathized with my situation I never felt that from VU when it was the lack of information I was given that landed me in that position. I highly recommend retraining and retraining again to the team and supervisor because what I went through no customer should have to experience that. Feel free to reach out to me if you need more information. Thank
You.
Response from Veterans United
Ann,
I’m very sorry your experience this time around was so stressful. Your feedback helps us help your team and our training managers better approach our communication when the VA’s guidelines conflict with our lender guidelines. We’re still here for you going forward, too. Please call or email if we can help with anything else.
Most sincerely,
Kendra, Client Relations
