They are really on top of everything and it was a great experience.
They have been with me all the way. Explained everything along the way. Thanks to you guys that took care of me.
I have worked with them twice now and been a pleasure both times.
What an awesome experience with Durell and her team. There for every step of the process. I will definitely recommend !
Kevin McMillen and his wonderful staff were very knowledgeable and helpful in every process of my home buying experience. I felt comfortable in every step of this process.
I would recommend Veterans United to anyone considering buying a house.
Dan Davis and Mark Schlottach are an invaluable asset to Veterans United. Only words that come to mind to describe my experience are efficient, courteous, and professional they reflect the values of Veterans United to the upmost.
The staff were very professional and on top of everything. They really made the process smooth.
They have been their throughout the process and always ready to answer questions and updates.
The underwriting process was redundant and significantly delayed the process. They kept coming back for more documentation even though we had been told they had everything needed to make a decision. Would have been nice to know up front what was needed rather than receive multiple requests.
Response from Veterans United
Christyna, Thank you for letting us know about this issue. We apologize if the underwriting team lengthened the process. We work with the best underwriters in the nation and trust that if something is needed during the process, it is to better your final outcome. We thank you for your honesty and thank you again for using Veterans United.
It took over 6 months to close on our loan, and it was not until we escalated things to client relations that the process was completed.
Response from Veterans United
Mathew, Thank you for informing us of the delayed issue with your closing loan. We take these issues very serious and will use this information to help improve the process. The client advocate team is here for any of your needs. questions or concerns. Thank you for using Veterans United.
