I couldn’t be happier with my experience
This is my 5th time buying/refinancing a home and by far the worst experience. I would highly discourage anyone at Scott Air Force Base from using this business in the future.
Response from Veterans United
William, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the process can help us gain knowledge on this issue.
Veterans United will work with you promptly through your PCS move. I was recently inna month long school without my phone for the majority of it and Veterans United was still able to help me get a home loan in order to buy my first house!
If you don't Let Aimee take care of you, you might not get it done.... Or worse yet get hammered on a rate....
My experience with Veterans United was delightful.
The speed at which VU began processing information regarding the home-buying was appreciated, initially. But that speed gave way to erratic communication late in the process, with documentation having to be sent multiple times for the loan team to receive it, placing the burden on us the buyers and our realtor to ensure they were receiving documentation that had already been sent to them. While the junior loan officers weren't unpleasant to speak with, the struggle to help them find info that they had already been sent was frustrating and unnecessary.
Response from Veterans United
Christopher, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate team has attempted to reach you directly. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
The process is long, but worth it in the end. Ask for Matt or Becca; they do not disappoint.
The best company ever!!! We got our loan from such hardworking loan officers. They bent over backwards to help us and end result was wonderful. We recommend veterans united to anyone who is trying to purchase a home!
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Thank you do very much!!!!
