Veterans United was easy to work with, enjoyed the process.
Tim langdon and Diana Ess gave great customer service. They both were very responsive when I called and had questions, if I left a message on there machine or emial they would reply in a timely manner and explained everything with pleasure and detail.
We started shopping for a mortgage with USAA. Their customer service was lacking so we checked out VU. Not only did we get a better rate through them but their customer service was some of the best we've experienced.
Awsome....very upbeat and professional.
Good to work with and very knowledgeable.
I recommend them 100%.
I've never experienced any business/client relationship as rewarding as the team at veterans united. Smooth easy and relaxing on my part. Very professional, knowledgeable and competent individual. My gratitude can never be expressed enough for Andrew, David, Samantha and Patrick also the entire team that made my buying experience a less stressful and fulfilling time.
Veterans Home Loans made us feel right at home. We received a special welcome home gift from them which made my wife and I tear up.
They were very good!!
I switched lenders in the middle of the buying process, this team over and got the job done.
Excellent and extremely easy home buying experience
They worked with me through each step.
So much to do and Jeff and his team made it as easy as possible! Highly recommend!
Best rates on the market for Veterans.
I gave an overall 6 because we had some growing pains with VU. It was an incredible process in the beginning and my loan specialist and transition coordinator were on it but once we got our interest rate locked in and was fully under the transition coordinator things went awry. It was slow and our urgency didn’t seem to be theirs. I’d recommend for the benefits but our process took 50 days. And I have very good credit and a clean report. I also understand underwriting isn’t my loan officer or coordinators fault but I was asked for the same documents 3-4 times in some cases. Again that may be normal, I’m a first time home buyer. We asked for a longer closing at first to sell our home but we sold our home very fast and VU struggled immensely trying to fill our request to close sooner. We were forced to live with family for two weeks. Other fellow military members didn’t not have such a sluggish process. Also on the day of closing it took almost an hour to get our closing paperwork. These dates are shared with everyone, the title company, VU, and me as the buyer, why did it take that long. That and a few other issues is why I gave the overall an average score thanks.
Response from Veterans United
We appreciate your detailed feedback, Brandon. We're sorry if it didn't appear we were diligently working toward an early closing date. Your urgency is indeed our urgency as well. Our Client Advocate team will review your approval process to find areas we could have expedited for you if possible. Overall, we're glad to know you are in your new home, but we do want to make sure to prevent repeating any issues you experienced.
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customer service was exceptional.
The home buying process is a hard one. Veteran United Home Loans takes this process and turns it into an organized, well-running machine. They hold your hand throughout, from start to end with notifications, reminders, literature on every step of the process, and kind, caring people when you call. I couldn't imagine where I would be, educationally speaking, on the home buying process. They are professional and transparent with you every step of the way and I couldn't be happier with their services.
Fantastic company to do business with in every way!
