Karol Hart and her team were the best to work with. They were very helpful and responsive to any of our needs as they come up. They made what would normally be a complicated process a breeze to journey through. For some, the process of purchasing a home is only a “once-in-a-lifetime” event and can be very stressful. Karol and her team helped us every step of the way and made this process an enjoyable event to celebrate and remember fondly. Thank you!
Much better experience than our last home loan experience through USAA. The process, overall, seemed almost too easy, and had a unbeatable interest rate.
As a military retiree I wanted to work with a loan specialist that knew my specific needs as well as the in and outs of VA home loans. With Veterans United I feel their streamlined process and attention to me as a customer was excellent. I am glad I choose Veterans United and highly recommend them to my fellow veterans.
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Responded with my pre approval the same day, and followed through the process of buying our home with very little stress. Highly recommend to all my veteran brothers and sisters
Go with Veterans United. Great people to work with you.
It was a lack of communication could be from COVID did not explain things fully like other fees tacked on to our mortgage. Our documents for closing the house were not explained how they would be arriving whether through mail or email we were told they would be coming from the Veterans United Home Loans team via mail and we were waiting a whole day for the documents to arrive in the mail which almost cost us our closing day and we had to pay seventy dollars to get the documents shipped overnight. As a first time home buyer it wasn't the worst experience but receiving communication from the team at Veterans United was highly lacking. All in all if you are working with Veterans United ask for clarification on each step of the process so your not caught off-guard.
Response from Veterans United
Craig, thank you for taking the time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience and find out what may have prevented the process from getting off track. A member of our Client Advocate team has attempted to reach you for help improving our service for future customers.
