Smooth process
I was skeptical at first but Josh and his team made me feel comfortable as we moved through the refinance process. I have already recommended Veterans United to multiple friends and family.
Amazing service, they did a great job of keeping me informed. They also had some small touches that made all the difference.
The Veterans United website provided me with step by step insight and instructions on tasks that needed to be accomplished. The site was very user friendly and easy to navigate. The upload file options and the To Do section kept me on track throughout the whole process. I would recommend the Veterans United serves to everyone.
Jeremy Carver was my loan officer. It took over 40 days to close on my house. A few days Before closing we were told $1500.00 would be more then enough to for closing cost. We got the cashiers check and then the day before closing we were informed it would e an additional $1511.03 to close. Just overall not a good experience.
Response from Veterans United
Billy, we're sorry we did not meet your timing expectations on your recent home purchase. Each loan is unique, and we will look into the details of yours to find areas we can improve in. Closing cost estimates are provided throughout the loan approval process, but the final amount owed at closing isn't finalized until after the loan receives final underwriting approval. Our Client Advocate team is available if you would like to discuss your concerns further.
Excellent organization
I used them as a refi and process was very smooth.
I really enjoyed working with Presley Vaughan. She was ALWAYS extremely friendly and professional. I wish only another member of the team was more reliable. We did experience some issue with Sara Price, an example would be forgetting submitting our application to underwriting, not reviewing our paperwork unless I call to follow up, when I speak to her on the phone she is rushing to finish the conversation and hang up. The last day before closing was a complete disaster but we closed anyway, so in the end, we are extremely happy.
I had a great loan team!! Everyone seemed to be committed to getting my loan closed and me getting a new home!! Everyone was easy to work with. Tim was great and worked extremely hard for me. Gavin was great, always available when needed. Thanks ti all of you guys!!
Veterans is a great place to begin your home buying journey.
Great experience overall. Quick, easy, efficient and friendly. I can’t speak highly enough.
Great service all around helped me get approved and Amber was able to work with me and communicate with me everything goin on.
Outstanding service
Very quick to respond and kept us updated as we went through the process.
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This process went so smooth and flawlessly..i thought it was a scam...it was just to easy..to slick..that was because of Tyler Salter..guy just know his way through this process ..could navigate his way round any issues he came up against..what in complete and total control through out and always made me feel as though he only had my best interest in mind..I feel fortunate to have had him as my agent.
Very helpful during the process
Great experience. Ted and his team (Crystaline and Michael) were amazing throughout the entire process...and even after!
