Having bought many homes through different mortgage companies, I can proudly say VU has a customer for life!Staff were excellent at keeping me informed and walking me through processes. Customer service was excellent from all departments. Online system was easy to use and made document requests a breeze. Thank you Veterans United for making this life change as painless as possible.
Not pleased at all still waiting for money; and still had to make sept payment and still unsure ab the October one that was promised we would not have! Honestly wished we would have went with our current providers Penny MAC. They are upfront honest and would have never taken this long. This process was ridiculously lengthy. People still have out of office voicemails from August which is insane. My business would never allow that. Overall pretty sad
Response from Veterans United
Mitchell, it sounds like there were some delays during your refinance. We will be looking into your file to find areas where we could have streamlined the process to make it more timely for you. While the settlement agent is responsible for distributing any loan funds, we would be happy to assist. Please contact our Client Advocate team if assistance is needed.
Overall a solid experience!
Thank you Todd and your team for making it possible. It was fast and not as stressful as I thought it would be. They talk with you through the process. Theirs videos you can watch during your process which made it easy to understand too. I can’t answer my phone due to work but good communicating through emails and made sure everyone was on the same page as well as my realtor. Thank you again for everything.
There is a reason why this is my second time working with Veterans United. They do their job,....very well!Having just purchased my fourth home, working with other lenders the first two times, VU has been by far the best one to work with. They make it more of a personal working relationship then just a working relationship. I never had any worries to speak of. VU always keep me up on the status throughout the entire process and willing to help in anything we asked or needed. VU's website makes the process easy to understand and easy to navigate. Upload, download everything is there and very easy to use.I recommend to every Veteran, talk to Veterans United before deciding. They are there for us Veterans.
My whole experience was fast and easy.I am 51 and this was my first home purchase.Veterans United my wife and I are greatful and happy with your support.
Don't think about it. Go with Veteran's United.
Im really happy i chose Veterans United.
The lending representatives are very knowledgeable and supportive. It was a pure joy to work with Veterans United for my family's lending needs. The team guides you through every step of the lending process and goes beyond the call to help you achieve your goals. I would highly recommend Veterans United to my family and friends.
Be prepared for the VA funding fee that can seem like a shock. Veteran's United does a nice job of walking you through the process.
The team at Veterans United provide me with updates throughout the process. They went above and beyond.
It took way to long to do my refinance. I wasn’t as informed as I had been in the past. I’ve had two previous loans and the process went great. This one took 4 months and I wasn’t told ahead of time what I needed to do. I was also made to submit documents multiple times. This was the most frustrating experience I’ve had with this company. They also had an issue with my title were it said my ex husbands’s name on the title which I resolved in the last refinance. That refinance was only done in order to get his name off. It also looks like I got charged to track down Ia title I already got fixed. I also got charged twice for the pest inspector. Also my credit was severely impacted by this. I anticipated a significant drop but not anticipate having a hard pull down 3 times. I’m showing these pulls on my credit. I am really not happy. The only reason I continued is because I have had a really good experience prior to this.
Response from Veterans United
Ladonna, we're sorry this refinance was not as smooth as your previous ones. We've come a log way in streamlining our processes over the years, and with your feedback we can continue to improve. Please contact our Client Advocate team to discuss any details of your experience you would like to share. We are always looking for ways we can improve our service and our processes. Thank you for you assistance in this matter.
I'm absolutely impressed with your company. I love the integration of technology into the process. There was never a time where I felt left out of the knowledge loop. I've never bought a house without a realtor before so I appreciate the advice that Kim provided. I genuinely felt like VU was not just my lender; I felt like you were my advocate.
Absolutely incredible experience. I never, at any point, of the entire home buying process felt stressed out. It was unbelievable how unexpectedly easy it was. All the documents being online step, by step. Matt Landis was always available and incredibly helpful through the process. I was never unaware of the process, the current status, the following steps, and how to do anything along the way. Sincerely, the experience through this process blew away my expectations. I’m profoundly grateful.
MICHAEL PITTS AND HIS TEAM WERE CONSUMMATE PROFESSIONALS WHO PATIENTLY WALKED US THROUGH EVERY STEP ALONG THE WAY THROUGH THE LOAN PROCESS! THEIR EXPERTISE AND EFFICIENCY TOOK ALL OF THE ANXIETY OUT OF THE ENTIRE TRANSACTION FROM BEGINNING TO END! MY HUSBAND AND I HIGHLY RECOMMEND VETERANS UNITED HOME LOANS!
I wouldn’t work with any other lender for home buying. Veterans United makes the process as easy as possible. Best people to work with. Thank you all from VU!!!
