Initially, I had reservations about using an internet based loan company, but the loan team assigned to me was like having a local mortgage company handle the transaction. The team was very knowledgeable in VA loans and the entire process. The team was very responsive to my questions and concerns and made themselves available after hours. From the preapproval letter to the closing, the online tools made everything very easy to accomplish the steps ontime and close the loan on time. Thank you for all of the support and I will recommend to any veterans looking to purchase a home.
I'll definitely recommend Veterans United to any potential home buyers. They not only look into home finance but make you feel comfortable in making these decision. They state facts and let you see what is affordable and even lower finances.
The entire team was exceptional. My experience from beginning to close was seamless. Excellent communication, professional and friendly. Wonderful home-buying experience. Thank you Veteran’s United!
Bridget McGuire was my favorite point of contact on the team. If memory serves me right she only missed one call of the many calls I made! I hate to say Justin Byrd seemed unprofessional in the few very short conversations we had throughout the process.
I researched online and thought I had selected the right people to help in my home buying process. Many times I wish I had researched more and gone with a different company.
My real estate agent, Dani, saved my view of Veterans United.
Response from Veterans United
Patrina, Thank you for informing our company about your recent loan experience. We would like to learn more from you if you would like to discuss further. We value customer feedback to better improve our process. Every loan is different, so we look at every situation with close eyes to ensure that our process is accurate. Please reach out to our Client Advocate team to help us learn more. Thank you for your service.
My experience was not great. I think because of the many moving parts with my loan, it was scrutinized more than others may have been. Would recommend if you are selling a house, sell the house first before getting a VA loan to purchase your next primary residence, especially if moving to another State.
Response from Veterans United
Michael, thank you for providing our team information on your recent loan. We want to ensure you that although every loan is different than the others, our guidelines are always followed. These guidelines are set not only by Veterans Affairs but by the government as well. All of our loans are the same in that aspect. We would like to invite you to reach out to your client advocate team if you feel the need to share more on your experience. The information would benefit us greatly to assist future veterans.
Nick Holman and Rebecca Fowler did an outstanding job helping us refinance our home. Nick and Rebecca financed our home originally with Veterans United, and we specifically sought them out when refinancing looked like a good option. They are very knowledgeable, attentive, and responsive. I have nothing but superior comments about this team, and the process was seamless. In this day of computer automation, I really appreciated the personal follow up on any questions whatsoever.They even arranged to have the closing at my kitchen table. My wife and I are both attorneys, and we were amazed with how simple and efficient this refinancing process was -- from start to finish!!!
I recommend Veterans United to any Veteran looking to buy or refinance. VU make you feel like family and they are true professionals.
Thank you again for you help and how smooth this process was.
Need to be more hands-on with customer.
