Buying a home with Veterans United was a great experience. The process was simple and any questions I had were answered quickly and satisfactorily. I did shop around, but VU provided the lowest rates, in addition to quality customer service. We love our new home, and thanks to my VU team it was easy to get here!
I will not recommend Veterans United because I don’t appreciate being pulled around, lied too, or snarky emails from certain team members. I hope no one has to experience what I went through.
Response from Veterans United
Jeffery, Thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
Asked for a different RE agent because not a good fit and they responded promptly. Made everything simple. Wish actual move was this simple.
painful process. was without a computer, requested several items be mailed. required several reminders to have paperwork mailed. communication between your processors and insurance reps, bad.
no one know how to do loan procedures w/o assistance of e-mail.appreciated the assistance in the loan.thank you.
As a first time homebuyer in the PNW the market was very intimidating and faced paced. At first I was worried that VU would be impersonal or slow to respond being online only. In fact it was the total opposite. My team was there whenever I needed them at any time, even though they weren’t local it’s like they were always in the same room. The online nature of VU makes everything, especially the plethora of paperwork that goes along with buying a home, very easy to deal with. Being in a National pandemic didn’t hinder the process at all, they’re very well versed in anything to do with the VA Loan process and worked excellently with my realtor and myself. I’ve already recommended VU to other veterans I know.
I was not sure if I would be as elated as the others who have written reviews. However after going through the home buying process with Veterans United, I have nothing but praise, gratitude and sincerely calm appreciation for the way that they handled the entire process. They worked together internally efficiently and transparently with me in a consistently prompt and considerate manner, which for me, made each of the steps proceed more smoothly.
Amazing Mortgage Company. They are organized and 100% about taking care of their customers. I would recommend them to anyone ever looking for a loan.
I couldn't believe how simple it was on my part. I know that my agent and Dustin and Jacky at veterans united did the work and I'm grateful to you all !
Working with VU has been a wonderful experience. Katie Hayes and her team are the best. From the first time I called until I settled on my home they were right there with me. I was always informed of the process and what was next. If any paperwork was needed they knew how to help get it. They even sent a list of important phone numbers in my area to help me get connected to utilities. I seriously doubt I’d be a home owner if not for VU.
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I was very happy with my experience from start to finish. Through every step I felt like I had resources and support for any questions me and my wife had. Everyone I dealt with was very informative and helped me feel comfortable with my first purchase.
Highly recommend
Highly recommend
Thank you Craig for your patience and strong encouragement.
