Veterans United made our home buying experience extremely simple. As first time homebuyers, we expected the process to be a long, painful experience, but it was definitely not.
This was my first time buying a home, I’m a 26 year old who got home from a pretty rough deployment 2 weeks before I started this process. I came home to a newborn baby, a 2 year old boy, and a wife who was ready to get into her own home. I googled top mortgage companies for VA Loans, saw the overwhelming amount of positive reviews for Veteran's United, filled out their online questionnaire and never looked back. They contacted me within minutes of submitting it, then the next 4 weeks of my life were like a fairy tale. I will say that the home buying experience was incredibly positive and my wife and entire family have many fond memories of it. This organization took care of me from A-Z. They gave me the best Loan Officer, set me up with the best Realtor team I have ever seen, and literally all I had to do was submit the paperwork they asked for when they asked for it, and pick a home. I felt like the whole organization was on my team, was rooting for me, and had my back. You could tell they are a finely oiled machine, it was a very good transition from deploying to working with a team like that. 10/10 would recommend this company, my loan officer, my realtor, and their teams to any veteran out there. They will take care of your family. Using this company is what allowed me to be typing this review in my own home on my own wifi. The kids are out back playing, my wife is cooking breakfast, my neighbors are friendly, the dog is happy... life is great.
As a Veteran who has an engrained need for process and order, Veterans United Home Loans hit very target, checked every box, and built real trust with me and my family. They did this through amazing customer service in, Joel Dieber our Loan Specialist, and a great user experience from there Client Portal website.
This is the second time I have used Veterans United and Joel and I will share how great the expereince is with everyone I know, in fact, I have already. Thank you Veterans United Home Loans.
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It was an amazing experience overall. We did not experience any unexpected issues during the entire loan process. It never ever felt like it was difficult, and from beginning to end was just a simple and well organized transaction.
My first experience with Veteran's United has been a positive one. I haven't received my first mortgage bill yet, but I don't expect any surprises. I absolutely recommend giving VU an opportunity to handle your mortgage needs.
I have been through a few home loan processes and this one, by far, has been the easiest and smoothest! I am very impressed!
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I would recommend Veterans United to potential veteran homebuyers 10 of 10 times. My loan specialist, Mitch Casteel, and his team provided constant checkups and excellent service. Interactions with my team alleviated those first-time buyer's jitters in 2019 and I was grateful to work with the same team for my refinancing in 2020. Shout out to Marty, Jess, Aaron, and all those associated for all the work they do. Thank you Veterans United!
I loved my experience with Veterans United! I will never use another company again after their level of customer service! So professional and helpful.
I think the entire team was wonderful to work with and is a credit to their industry. Everyone was very helpful and patient through the process. When some things didn't work out or more information was needed they were quick to let me know. The entire process was low stress. The team was the definition of professional.
