This is our fourth home purchase and our second loan with Veterans United. Being a Veteran, Normally Veterans United is excellent to work with but this time the process had a few mistakes, that caused us to have a later than wanted closing date and a lot of undo stress. Going off of this experience, I cannot recommend Veterans United.
Response from Veterans United
Theodore, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
I am very happy in our new home thank to you.
I feel like Veterans United is the first company that has ever acknowledged my service and helped me with anything. I was in the Army Reserves and most people do not acknowledge this as "real" military service
Overall experience was great. All were very prompt, cordial and looked out for our best interest. Would recommend their services highly to anyone in the market for a new home.
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I THANK GOD FOR YOUR TEAM WALKING THROUGH ALL THE DIFFICULT TIMES. THERE WERE LOTS OF SET BACK, BUT THE TEAM TOOK CARE OF THEM ALL....REALLY!!!
I have purchased 4 houses through the Veteran's Administration and this was my worst experience.Thank you,
William
Response from Veterans United
Thank you for this information William. A member of our Client Advocate Team has left you a message and sent an email for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.
Great company and they care about their customers! They always responded to questions and concerns very quickly. The process was relatively quick and easy!
We had a good experience with Joe. He would answer our questions quickly. He also would respond via text, phone call, and email. He responded to things timely.We had many issues with our loan coordinator, Markita Rosenberg. She never called back even when we left multiple voicemails. She never returned calls from Progressive our home owners insurance company. They had to go through me to get questions answered which I feel is extremely inappropriate. She did not give straight answers via email. She did not respond to emails timely. I felt the communication was extremely poor and I was not pleased with that. However, I'm glad we were still able to pse on time.
Response from Veterans United
Ryan, thank you for taking the time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience and find out what may have prevented the process from getting off track. A member of our Client Advocate team is available to you for help improving our service for future customers. Thank you again for your service.
